Billy Reed Email & Phone Number

With extensive experience in entertainment management and guest services, I am dedicated to creating exceptional experiences and leading teams to bring memorable moments to life. During my time with The Walt Disney Company, I managed complex daily operations and helped deliver seamless entertainment offerings daily. My roles included overseeing live performances, training and coaching performers, and collaborating cross-functionally to maintain the Disney brand's high standards. Now, as the Director of Guest Services, Membership Relations, and Retail at the Phoenix Zoo, I apply my skills in team leadership, guest engagement, and strategic planning to foster meaningful connections and enhance visitor experiences. Passionate about excellence and innovation, I am committed to making every guest interaction impactful.