A selective consulting agency working toward the success of start-ups and restarts, in both for-profit and not-for-profit organizations and endeavors. Beginning with business development coaching and accountability, our reason for being is to equip leaders with tools and techniques to effectively convert bystanders into stakeholders with Mission / Vision / Goal driven strategies developed using my SET Methodology.

• Primary service concierge for key white-glove Cloud Services clientele of the Managed Services division providing high-security data integrations and SaaS products. • Provide the relational aspect for Managed Services client contacts to develop and maintain goodwill on behalf of the Company and serve as a sounding board and escalation point.• Provide production project management for new integration solutions and business relationships.• Delight the client through the supervision of special teams of System Integration Analysts, Data Mapping Analysts, Developers, and Network Engineers to deliver requests in a timely manner.• Provide consultative business analysis and insight directly to the client, as well as share pain points and needs of the client internally to Sales and Solution Development teams for alignment on client needs and opportunities. • Continually review processes for both standard best practices, and those unique to the client solution with the overall goal to improve customer experience in service and efficiency.

Hands-on oversight of Production Control Team for:- Customer fulfillment and satisfaction - both internal and external- JIT Inventory management of inbound components and packaging for production as well as finished goods for customer order forecasts using Oracle.- Logistics to and from multiple shipping and receiving centers- Managed New Launch team of program managers to consistently deliver new products on-time with superior quality.

Worked with advertising sales representatives and special section teams to develop plans and initiatives for clients to successfully market and promote their respective enterprises with the ever-growing list of tools and services of Lee Enterprises Digital Media.

Worked directly with clients to successfully market and promote their respective enterprises with the ever-growing list of tools and services of Lee Enterprises Digital Media.

- Responsible for the full operations of the enterprise with a focus on customer experience and interface primarily in front-of-house.- Managed Human Resources for the full operations.- Conducted all buying and inventory management.- Led strategy for marketing, promotion and product mix.

- Lead buyer and Sales Manager.- Directed customer service protocols.- Designer and decision maker for marketing and promotional initiatives.- Managed human resources for the company.

Customer service