Billy Robison Email & Phone Number

Santa Monica, CA, US

Seattle, WA, US

• Deliver timely, accurate and professional operational support to all Selling Partners within a specified SLA. Drive results in a cross functional environment.
• Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Play an “advisor” role with oversight of key activities that are underway for a Selling Partner, following up and escalating as appropriate to get these resolved in a timely manner.
• Build strong relationship with the Selling Partner; be a trusted advisor and the single POC for their issues, questions, requests, escalations, and concerns.
• Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality
• Teach Selling Partners how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.

San Luis Obispo, California, US

• Uses consultative sales skills to pitch and consult with existing class-based customers by proactively determining the customer’s needs and work to identify business solutions.
• Initiates customer contact using various methods of communication to suit customer needs including but not limited to: introduction (cold calls), follow-ups, and demonstration calls, introduction emails, follow-up.
• Diagnoses customer’s needs and proposes solutions that lead to gains of efficient product usage and product/partner expansion.
• Plans and organizes personal sales strategies including, daily/weekly/monthly schedule to both exceed sales targets and mitigate customer churn.
• Maintains product and industry expertise, including software and application updates, releases, new partner offerings, market conditions, and industry trends.
• Effectively manage pipeline and opportunities to meet and/or exceed quota and account progress

San Luis Obispo, California, US

• Leverages data, analytics, and various tools to determine high impact plans of action that delivers high customer value.
• Utilizes customer relationships and rapport building techniques to influence clients towards expansive leads resulting in increased company revenue.
• Diagnoses customer’s needs and proposes solutions that lead to gains of efficient product usage and product/partner expansion.
• Provides feedback to our Product Development and Business Development teams in the form of enhancements and ideas that would ease the use of the product for our clients or provide them with functionality that would.
• Drives customers’ success through outreach based on data and calls to action related to customer health score and internal correspondence.
• Makes insightful recommendations to provide continued success with processes, workflows, and system configuration.

San Luis Obispo, California, US

• Provides excellent customer support via phone and email
• Maintains and updates client account records, cancels client accounts, updates billing information
• Handles sensitive information in a mature and professional manner
• Investigates and analyzes client situations to solve client needs and develop win-win scenarios
• Responsible for understanding various departments and liaisons between them to fulfill client needs
• Monitors and completes various side projects along with daily work duties

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Science (A.S.), Administration Of Justice

Associate Of Science (A.S.), Business Administration And Management, General

Bachelors, Counseling Psychology