Troubleshoots, defines, analyzes & facilitates resolution to issues that prevent or relate to the selling process as reported through communications from marketing Consultants, sales management & marketing management. Works with multiple internal organizations to determine the best resolution to issues. Creates & distributes reports as necessary to Sales Management. Uses multiple system resources to provide reports for benchmark reviews. Researches & clarifies credit criteria for getting advertisers into the issues of the directories, or online. Clears obstacles that affect Marketing Consultant selling time. Facilitates resolution for listing issues. Sends requests for account reinstatements. Completes paperwork & orders Dex Count lines for sales.

I am passionate about inside sales, about creating solutions that meet client needs and about delivering the right results at the right time. My small and medium‐sized business clients trust me to help them maximize their advertising budget. With access to state‐of‐the‐art solutions and up‐to‐date consumer market research, matching clients with a product from our award‐winning line of solutions and services is all in a day's work. My extensive solutions include:▪ Creating content for placement in a wide variety of media ▪ Producing concepts and content for website and mobile website ▪ Designing and managing their company Facebook page ▪ Building SEO campaigns for Google and other search engines ▪ Developing advertisement campaigns for online and print Yellow Pages directories ▪ Executing direct mail campaigns

Advised students to make well-informed decisions regarding careers, academic program selection, course selection, standardized test preparation, and financial aid and post-secondary exploration. Met with students on a regular basis either through weekly class sessions or individual appointments to provide career and academic counseling services. In cooperation with KCPS and LNESC-KC: monitored student grades through East High School’s student information system (Tyler) to ensure proactive academic advising, tracked student progress, monitored student participation, assisted with class registration and class scheduling needs. Conducted Student Needs Survey and Educational Action Plans in order to develop specialized academic plans, and to develop and to facilitate weekly tutoring sessions and monthly Saturday sessions. Organized and facilitated workshops and special presentations for participants and/or parents dealing with academic success, financial aid/literacy, and social/cultural issues. Assisted in the planning and facilitation of college campus visits, cultural activities, and service learning projects. Responsible for program promotion, marketing, and recruitment activities, as well as the selection of participants, the federal Annual Performance Report, and handling student disciplinary issues. Networked with program constituents at Mattie Rhodes Center and target school and outside professionals in regards to program development and success. Educated the public on program specifics and helped to maintain a positive image of the program. Cheerfully performed other duties as needed to further benefit the students and the program as a whole.

Lead a small traveling sales team to Trade Shows, Home Shows, Bridal /Wedding Shows, State Fairs and Expositions across the nation representing multiple consumer products from hair care to electronics.*Responsible for hiring, training and evaluating sales team*Worked with convention facility to coordinate booth rental, timely shipping of products, set-up/tear- down of exhibit space*Negotiated with partners/suppliers to facilitate proper inventory management while working to cut costs and maximize profits *Arranged cost effective and comfortable team travel/ housing accommodations*Lead team for 3 months in sales

Assisted owner with general restaurant operations, including hiring, training and evaluating staff of 50+ employees, monitoring food quality and inventory management for a new 120-capacity restaurant.*Designed and implemented the front of house training program*Coordinated weekly schedules and processed payroll *Managed customer complaints and intra-employee conflict resolution