In recognition of the growth opportunities within multifamily, in September 2022, the multifamily product management team was formed and I was asked to lead this new team. Multifamily is a key channel for Comcast and spans a broad range of multifamily properties, inclusive of retail, bulk, and managed WiFi properties, from the single unit rental through the largest mixed use buildings.My responsibilities include business strategy formulation, product strategy & roadmap articulation, and lifecyle product management for Comcast's multifamily (or MDU) product and services portfolio. Realization of incremental subscriber growth through new multifamily products and services is the mission.Selected focus areas:- Managed WiFi Portfolio Evolution. Led the product strategy and development that resulted in the largest ever managed Wi-Fi win, and converted this win into managed Wi-Fi portfolio evolution to position Comcast most effectively to win managed Wi-Fi opportunities with the most demanding MDU customers.- Segment Solutions Discipline. Introduced segment solution approach to product strategy and product roadmap to position Comcast to most effectively win in key multifamily segments that demand bulk and managed Wi-Fi solutions, including, university, SFR/SFU/HOA, affordable, senior, and mixed use.- Strategic Partnerships. Developed multifamily ecosystem partnership strategy. Leading strategic partnership efforts with key multifamily ecosystem companies that will enable incremental multifamily subscriber growth.- Retail to Bulk. A phenomenon in the multifamily space as owners seek to generate additional NOI from their properties. Leading a variety of new product capabilities that optimize Comcast’s ability to capture bulk win share.- Retail MDU Penetration Uplift Optimization. Suite of new product development and scaling enhancements to deliver improved retail penetration uplift throughout Comcast’s retail MDU property relationships.

Responsible for (1) device portfolio & lifecycle management, incl, smartphones, tablets, watches, & accessories, (2) device software development, certification, (3) ancillary services portfolio, incl, bring your own device (BYOD), protection/insurance, trade-in, upgrade, &, (4) mobile supply chain operations, incl, demand planning/forecasting, supply planning & CPFR, sales and operations planning (S&OP), forward & reverse logistics, and retail inventory support desk.- Principal business lead for key negotiations and relationships, incl Apple & Samsung. Recognized internally for contributions and leadership.- Launched, operated, & matured the XFINITY Mobile supply chain. Entrusted with the critical responsibility to launch & rapidly scale the end-end mobile supply chain within a corporate context where the ability to service the unique needs of mobile did not exist.- Managed mobile supply chain & inventory KPIs to industry benchmarks including, retail & direct channel in-stock (ISP%) for 500+ retail locations, days on hand (DOH), inventory writedown, forward & reverse transaction costs, processing & delivery SLAs, & value recovery. - Implemented competitive & efficient mobile portfolio management. Total cost of ownership (TCO) approach to minimize excess/loss while maintaining a competitive portfolio that serviced sales velocity. Led transition to 5G portfolio of smartphones & tablets.- Designed & implemented key mobile business playbooks. New product introduction, lifecycle transitions that balance sales coverage & inventory writedown, preorder/backorder campaign methodologies to optimize sales, & channel allocation for scarce inventory.- Established ancillary business portfolio, incl, insurance/protection, trade-in, & early upgrade.- New monetization opportunities leveraging 5G. Contributed &/or developed 5G monetization opportunities for XFINITY Mobile, including, seamless connectivity wired, wireless, & WiFi, broadband backup, and cellular offload.

Wireless Devices & Supply Chain/Logistics for XFINITY Mobile.Device & Accessory Portfolio. Portfolio development and ranging of the smartphone, tablet, and accessory portfolio (300 SKUs) across all key categories (cases, power, audio, & emerging). Implementation of business models to manage obsolescence risk while delivering a compelling and competitive portfolio through consigned and owned/protected business models. OEM & distributor contract negotiation and management.Device Development. Responsible for all device development, from specifications through testing/certification (TA), across the Apple and Android devices in the XFINITY Mobile portfolio. Responsible for in-market management of the device and accessory portfolio, including field/executive escalations for device issues. Development of device ancillary services, including insurance, trade-in, upgrade, remote diagnostics, and premium technical support.Mobile Supply Chain. Designed, developed, and launched a new operational supply chain to support XFINITY Mobile. Selected key partners, including 3PL, and launched in April 2017. Responsible for day-day operations of the mobile supply chain, including forward/reverse logistics, packaging, warehousing, and returns processing / return to vendor. Responsible for supply chain planning functions, including demand/supply balancing, S&OP process, and PO issuance.

Lead product development for Comcast Internet, WiFi, Communications, and Home Security & Control services.- Conceived, planned, and launched XFINITY Share, an industry first. XFINITY Share enables live streaming (& sharing of photos/pre-recorded videos) from the XFINITY Share mobile app to the TV and is fully integrated into the traditional TV viewing experience. XFINITY Share is also the first application of webRTC technology between a XFINITY mobile application and the XFINITY X1 set top box.- Launched XFINITY WiFi secure connection option nationwide. First deployment of secure WiFi connectivity (based upon WPA2-Enterprise/802.1x) across XFINITY WiFi footprint. Included solving key experience challenges such as end-to-end, simple and effective on-boarding of subscribers into the secure XFINITY WiFi service.- Re-crafting the home Internet experience. From the installation and on-boarding of the wireless gateway, through simplified management of key Internet service attributes, through user-friendly notifications and remediations for key Internet service events. A key ingredient is the mobile app: a new way to activate, on-board, manage, & empower subscribers with transparency and insights into their home Internet service.- Led product development for the first set of third-party devices integrated into the XFINITY Home experience. Announced at 2015 INTX conference, including thermostat, garage door opener, and lighting control, and the on-boarding, control, and management within the XFINITY Home experience.

Ideate, specify, build and deliver joint venture solutions with Verizon Wireless. - Defined WiFi offload concept. Led the creation of a joint service offering which enabled automatic detection, authentication, and connection to Comcast’s nationwide WiFi network, utilizing 802.1x / WPA-Enterprise with EAP-AKA method.- Defined and protoyped a new & unique home network extension. An automatic, invisible, and intelligent capability to keep a subscriber in constant contact with their home network utilizing policy-based routing and separate APNs.

Create, build and deliver wireless voice, messaging, and data services as a new line of business for the company. Charged with overall responsibility for product development and management, partner and vendor contract negotiation, and device sourcing / logistics.- Launched Internet2go, a 3G/4G/WiFi mobile broadband extension to home Internet service. Included vendor selection, negotiation, management, and logistics for connection manager software and devices (data cards and mobile hotspots).- Led introduction of cross-MSO WiFi roaming via CableWiFi. Led a cross-MSO team (i.e., Comcast, Cox, TWC, Brighthouse, and Cablevision) to define, develop, and deliver a roaming construct to enable bi-directional WiFi roaming between MSOs. - Served as SME for MVNO & other strategic access network relationships. Tapped to lead the product, devices, and network technology areas of MVNO agreements agreements for 3G and 4G services, including voice, messaging, and data. Authored multiple contract exhibits and negotiated the terms within those exhibits.

Executive leadership position reporting directly to Chief Operating Officer (COO), with responsibility for product management, product development, product engineering, & release management for Fiberlink's portfolio of products and services on a global basis.Awarded US Patent #8,955,038 B2, "Methods and Systems for Controlling Access to Computing Resources Based on Known Security Vulnerabilities", February 10, 2015.

Senior leadership position in product management and development with responsibility for wireless data applications and managed services. Wireless data applications include wireless (and wireline) remote access services, third-party application enablement (through release of Sprint network assets into enterprise applications), wireless email/PIM, and wireless high-speed data (EV-DO). Managed services includes managed network services (LAN/WAN/application monitoring and notification), managed security services (network- and premise-based), and associated customer premise equipment (CPE) products.

Recruited by CTO to lead Genie Mobile Internet product management and development for properties in UK, Western Europe, Hong Kong, & Malaysia. Broad product line responsibility, including communication services (unified messaging, address book, calendar, instant messaging/chat, and two-way / premium SMS), third-party content and applications, device/browser services, and membership & payment services (online shop, value store).- Delivered first unified communication services offering under the trademark, GenieOne. Incorporated voicemail, email, and text into a single mailbox accessible from the web, mobile, or TUI. Re-branded subsequently as Connected and launched for small-medium business.- Introduced premium text services which enabled incremental service monetization. Led ideation, definition, and delivery of a suite of two-way premium text messaging services based upon a middleware platform that enabled extensibility in scale and scope, including, simple to onboard new content partners, a standard syntax and taxonomy for the interaction model, and provision of common capabilities such as delivery confirmation, bulk deposit, and use/usage reporting.

Core wireless data services product management and development responsibilities for Sprint PCS, inclusive of short messaging services (SMS), circuit switched data and G3 fax services, and mini-browser services.

Core business development responsibilities for Northern Telecom for opportunities in the 2-5 year timeframe with various Sprint organizations, including Sprint Corporate, Sprint Local Telecom Division (LTD), and Sprint Personal Communications Services (PCS).

Management of a group of engineers responsible for planning, design, and deployment of CDMA short message service (SMS) and wireless data services (circuit-switched and packet-switched) for Sprint PCS.

Product line management responsibilities for the Nortel CDMA product portfolio in the areas of features and services.