Liaison between Legacy and a Third Party company Health Choice Network within Epic.Creation of New Employee Profilesand maintaining any changes throughout their tenure. I have worked with InDXLogic, EMR Link, and LinkLogic applications.

- Acted as the liaison between the Customer Service department and the Local IT department in regards to a Proprietary application used by Shell Lubricant Distributors.- Served as Tier 2 Support for internal and external users. - Analyzed issues that prevented access or caused various other areas within the application not to function.- Collaborated with Local IT weekly and discussed outstanding issues and planned ways to resolve.- Performed testing for new releases and Retrofits of Proprietary application by gathering data and recreating scenarios within a testing environment.- Built test scenarios within Mercury / HP Quality Center and processed steps to ensure accuracy within testing environment. - Debugged application for issues and created defects for resolution. - Trained new internal and external users on how to use the Proprietary application.

- Analyzed, coded and approved invoices daily to ensure payments were made in a timely manner.- Reviewed Gentran program for invoice errors and corrected in order to expedite payment process.- Maintained a Franchisee database for Customer Satisfaction Surveys so that information could be sent to the Franchisee and data could be analyzed for trends within the market.- Generated and managed Purchase Orders to vendors to expedite repairs at approximately 230 Company Owned Stores allowing the store to service customers more efficiently with minimal down time. - Administered a Mystery Shop Program for Jiffy Lube Company owned stores that indirectly influenced $3 million annually through successful management. Generated reports for field management allowing them to analyze their markets.

"E-Commerce Support Administrator "- Performed testing with various trading partners for new transactions as well as upgrading existing ones to a newer version, which resulted in “paperless” transactions.- Worked interdependently with various departments in setting up and maintaining Electronic Data Interchange (EDI) tables within SAP and Gentran programs. This allowed customers to order product more efficiently and receive invoices almost instantaneously.- Reviewed and Maintained “Workflow” (an area within SAP) for errors within Purchase Orders sent electronically to reduce the processing time to have product delivered."Special Projects Coordinator"- Administered a Distributor Incentive Program allowing distributors to earn money to be used in securing equipment and software programs.- Designed and implemented departmental procedures and reference manuals giving Customer Service Representatives an aide for direction when processing customer orders.- Created reports with sales history data that allowed sales force to compare their area against other markets.- Designed presentations for Customer Service teams enabling them to have more effective meetings.- Acted as an individual IT Help Desk for the Customer Service area to expedite a solution for computer errors allowing employees to work more efficiently."Customer Service Representative"- Keyed customer orders into system (SAP) that resulted in sales of company products.- Assisted in the training of “new hires” in order to gain knowledge of departmental standards and procedures.- Participated on an action team that was responsible for defining and writing procedures for a new on-line ordering system enabling department to place customer orders more efficiently.- Participated on an ISO 9000 implementation team representing the customer service department and created procedures that would allow team to meet standards.