Billy W. Email & Phone Number

Duties included:• Acquired as many business customers as possible by cold calling• Efficiently handled inbound calls, building rapport and promoting the brands• Listened to clients needs, identifying opportunites, quoting, objection handling and closing • Built my own client base of new and return customers of whom I can reach out to• Thrived on attaining KPI’s, always aiming to better my scores every month• Maintained excellent records • Established and resolved issues quickly • Communicated in a professional and respectable manner at all times • Provided outstanding customer service• Was a great team player• Provided an indepth knowledge of the energy, telephony, broadband and mobile sectors• Illustrated an awareness of prices for product adherence and margins• Adhered to Data Protection laws / GDPR

Duties included:• Creating solid appointments for home visit by kitchen designers by cold calling• Built rapport and listened to clients needs• Managed two teams, Team Briefs, Coaching, Mentoring and Communicating with head office • Illustrated awareness of prices for product adherence and margins • Was a respected Keyholder• Thrived on attaining and exceeding targets in a competitive environment

• Promoted a wide variety of telephone products to customers on an outbound and inbound basis• Identifyed opportunites by listening to the customer and building rapport• Maximised value to the company and customer • Adhered to Data Protection laws / GDPR

Bsc Technology And Management (Course Attended)

Activities and Societies: Formerly University of Paisley

Education record

1 CSYS, 5 Highers, 8 O Levels