Billy Wagner Email and Phone Number
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Billy Wagner is a Chief Revenue Officer at Arrowhead Credit Union at Arrowhead Credit Union. He possess expertise in analysis, banking, business analysis, risk management, customer service and 10 more skills.
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Chief Revenue OfficerArrowhead Credit Union Oct 2023 - PresentRancho Cucamonga, California, Us-Continued oversite of merger operations with 6 successful conversions-Resumed oversight of Digital Banking assets-Increased iOS/Android App score from 3.0 to 4.9 stars-Identified third party non-interest income generating opportunities-Developed comprehensive ATM, Digital, Interchange and Lending strategies
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Chief Lending OfficerArrowhead Credit Union Nov 2022 - Oct 2023Rancho Cucamonga, California, Us-Grew loan portfolio from sub $700M to surpass $1.2B-Reduced indirect turnaround time from >8 days to next day funding-Increased automated decisioning from 22% to 42%-Implemented SBA Lending and 3rd Party Fintech Lending-Launched lending via 3rd party association to diversify geographic lending risk
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Senior Vice President LendingArrowhead Credit Union Aug 2020 - Nov 2022Rancho Cucamonga, California, Us-Continued oversite of back-office operations in addition to the Lending Division (Consumer Lending, Commercial Lending, Loan Servicing, Collections)-Manage a diverse loan portfolio of $682M-Developed and implemented strategies to regain portfolio growth through COVID-Identified Loan Servicing partner and transferred mortgage portfolio to servicer-Created and implemented credit union mortgage origination process -Developed data interface from 3rd party mortgage origination partner to convert and retain mortgage loans with 3rd party loan servicer-Implemented Salesforce to track Indirect relationships
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Svp OperationsArrowhead Credit Union Oct 2016 - Jul 2020Rancho Cucamonga, California, Us-Lead back office operational departments including: Account Administration, Business Intelligence, Card Services, Item Processing-Voting member of Asset Liability Committee and Asset Quality-Developed advanced analytics and automated risk management process pertaining to card compromises, these efforts received the “Excellence in Innovation” award from Visa DPS-Project manager for the successful legal and system conversion for 3 mergers-Led efforts to relocate 85 team members to work remotely during COVID.-Implementation of EMV chip card conversion-Implementation of mobile payments (ApplePay, GooglePay, SamsungPay)
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Vice President Efficiency & AnalysisArrowhead Credit Union Nov 2012 - Sep 2016Rancho Cucamonga, California, UsOversee the following departments-Business Intelligence -Internet Services-ATM Services-Card Services-Loss Prevention-Process ImprovementLed Several Key Organizational Initiatives-Project manager during Online Banking Implementation.-Remote Deposit Capture-Developed code for member service surveys-Launched organizational data warehouse
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Manager, Lending Operations SupportSchoolsfirst Federal Credit Union Mar 2011 - Oct 2012Santa Ana, Ca, UsManaged department of 6 analysts for reporting, process enhancement and business side application development supporting the Real Estate, Consumer Loans and Collections departments.Supports 8 unique technologies including Collection Workflow, Automated Dialer, Real Estate Origination, Lending Origination Rules Engine.Provided extensive reporting and forecasting based on multiple applications and reporting languages. -
Business AnalystSchoolsfirst Federal Credit Union Dec 2009 - Mar 2011Santa Ana, Ca, UsHired and developed core team responsible for managing techincal operations of Collections department. Supported techincal needs for a department of 70 FTE.Creation of charge off and delinquency forecasting modelsSignificant automation of manual tasks
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Assistant Manager, CollectionsSchoolsfirst Federal Credit Union Oct 2008 - Dec 2009Santa Ana, Ca, UsImplemented automated dialer along with campaign rules and strategies.Project manager and system admin for Akcelerant Framework implementation and system management.Development of staffing models and process enhancements.Supervised collections admin staff.
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Call Center Systems SpecialistSchoolsfirst Federal Credit Union Oct 2005 - Oct 2008Santa Ana, Ca, UsDeveloped reporting procedures to forecast call patterns and develop staffing plans.Lead business unit resource during phone switch conversion to Cisco VOIP solution.Streamlined operations to reduce wait time from over 2 minutes to under 60 seconds.Lead deparment resource during name change initiative.
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Internet Services RepresentativeSchoolsfirst Federal Credit Union Feb 2005 - Oct 2005Santa Ana, Ca, UsResponsible for researching bill payment rejection and other bill payment issues. Worked with members to assist their use of the online banking application. Managed member correspondence.
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Home Equity Loan ProcessorSchoolsfirst Federal Credit Union Aug 2004 - Feb 2005Santa Ana, Ca, UsResponsible for completing home equity applications after decisioning up until time of closing. Verified appraisals, title and other pertinent documents. Worked with outside vendors and members to ensure an accurate and timely origination.
Billy Wagner Skills
Billy Wagner Education Details
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University Of Southern CaliforniaEntrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Billy Wagner
What company does Billy Wagner work for?
Billy Wagner works for Arrowhead Credit Union
What is Billy Wagner's role at the current company?
Billy Wagner's current role is Chief Revenue Officer at Arrowhead Credit Union.
What is Billy Wagner's email address?
Billy Wagner's email address is bw****@****fcu.org
What is Billy Wagner's direct phone number?
Billy Wagner's direct phone number is +190937*****
What schools did Billy Wagner attend?
Billy Wagner attended University Of Southern California.
What are some of Billy Wagner's interests?
Billy Wagner has interest in Children, Education, Environment, Science And Technology, Health.
What skills is Billy Wagner known for?
Billy Wagner has skills like Analysis, Banking, Business Analysis, Risk Management, Customer Service, Analytics, Process Improvement, Team Building, Management, Financial Analysis, Vendor Management, Credit.
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