Billy Waller Email & Phone Number

Camberley, Gb

Ash Vale

In my role I supervise a team of six aftersales colleagues. Main duties include providing support across 12 different consumer brands. Liaising with customers, retailers (UK & Europe) and staff members (World Wide). As well as hardware support, we also provide support where necessary across multiple pieces of software such as Cubase, Pro Tools, Logic, Ableton, Serato, Traktor, Virtual DJ and Arcsoft Showbiz. Dealing with and processing warranty requests from our UK and EU based customers is a… Show more In my role I supervise a team of six aftersales colleagues. Main duties include providing support across 12 different consumer brands. Liaising with customers, retailers (UK & Europe) and staff members (World Wide). As well as hardware support, we also provide support where necessary across multiple pieces of software such as Cubase, Pro Tools, Logic, Ableton, Serato, Traktor, Virtual DJ and Arcsoft Showbiz. Dealing with and processing warranty requests from our UK and EU based customers is a daily duty along with managing team attendance and monitoring key targets. I also work closely with the engineer team who take care of repairs and quality control to ensure that turn around times are minimal and that each case can be resolved in the best and most efficient way possible. Show less

Farnborough

My daily duties would include opening & closing the store as well as performing various senior duties such as ensuring the shop is secure, cashing up and dealing with company correspondence and administration. I would also Demonstrate and provide technical advice on a variety of products such as P.A, Lighting, Instruments, Studio Hardware and Computer Software.I also dealt directly with various U.K and International suppliers (This includes purchasing stock and negotiating prices… Show more My daily duties would include opening & closing the store as well as performing various senior duties such as ensuring the shop is secure, cashing up and dealing with company correspondence and administration. I would also Demonstrate and provide technical advice on a variety of products such as P.A, Lighting, Instruments, Studio Hardware and Computer Software.I also dealt directly with various U.K and International suppliers (This includes purchasing stock and negotiating prices, ensuring deadlines are met while maintaining a good working relationship.) I also partook in managing stock control from taking deliveries and booking them onto the system to checking the quality of the stock and arranging returns for items that don’t meet expectations. I was also responsible for helping to run the shop floor, engaging directly with customers as well as ensuring the store maintains a clean and professional image.A large part of this role was also dealing with customer service both online and in store. Away from the shop floor, I was also responsible for helping the managing directors to maintain the stores online website. Duties included increasing potential sales by identifying key, related products and promoting them on the stores website. Picking and packing customer orders and then despatching them on the most suitable and cost effective postal service.I would report to the two managing directors of the company. Show less

Pc World - Farnborough

I started as a Christmas temp in December 2007 as a customer advisor. I was then offered a permanent role after peak season as a result of my high sales figures. My role involved engaging with customers, tailoring a solution to their needs and trying to maximise the profits in a potential sale.After two years I was transferred into the customer service department after an internal company reform. During this role I had to deal with customer issues on a daily basis from general queries… Show more I started as a Christmas temp in December 2007 as a customer advisor. I was then offered a permanent role after peak season as a result of my high sales figures. My role involved engaging with customers, tailoring a solution to their needs and trying to maximise the profits in a potential sale.After two years I was transferred into the customer service department after an internal company reform. During this role I had to deal with customer issues on a daily basis from general queries to warranty issues and repairs. Here I developed key social skills which helped me to confidently overcome the issues I faced whilst maintaining a good customer relationship.Whilst working in customer service I also found myself helping out the technicians on site who carried out services and repairs. After a couple of months I was then transferred to the Tech support area of the store. From here, I still dealt with customer service however I was also entrusted with repairing customers computers, providing in depth technical advice and dealing with manufacturers directly in regards to warranty issues. Show less

A Level, Music Technology, Media Studies, Art, Psychology, Film Studies

Gcse, Media Studies, Art, Graphic Design, Science, Maths, English