Giovanni Mendicino Email & Phone Number

United Kingdom

Glasgow City, Scotland, United Kingdom

Glasgow, United Kingdom

Responsible for solutioning (Quoting, developing SOWs, change controls etc.) for low to medium complex custom services opportunities through Dell Preferred Service partners.

Responsible for:• Qualification of deals submitted by partners• Validation of data in Deal Registration form• Status communication with key stakeholders • Support for revenue reconciliation process where required

Developing profitable customer service solution and proposals for installation, deployment, and maintenance services. Acting as a single point of contact between customers, sale functions and Dell Service Partners.Understanding customer requirements and developing statement of work for customer services solution. Engaging Service delivery teams to develop a total service solution and ensure that the statement of work is in line with the company delivery capability.

Performed analysis and corrections on the billing transactions generated by the Service provided by IBM for Lenovo. Produced weekly reports on transactions that were failing validation and advising the Countries across Europe on how to correct them before the next submission. Supported the Cost Warranty and Development-Delivery Managers across Europe, in maximising revenue opportunities and in reducing costs.

Engaged with Spain and Italy originally, then with the whole Europe, highlighting the trend of major key performance indicators and discussing with them the action plan to get any out of line indicator on target. Reported to senior management team, providing a wide range of analysis using data warehouse to help support key decision making processes across the business. Provision of weekly and monthly management information and ad-hoc analysis.

Provided Software and Hardware support for IBM products for Italian and UK Customers through phone and mails. Analysed good part returns files and action plans for dept. monthly results,Updated and presented the customer satisfaction report on a weekly basisHandled difficult problems to an upper level of support.Coached new staff member Created new procedures to improve team metrics performance

Ordered and controlled the stock on a daily basis Reduced the prices of fresh stock at the end of the day to minimise the lossGained good communication skills in a foreign country as well as some retail and people skills

Responsible for the continuing development and maintenance of the company's QS9000 registrationFormulated procedures and checked that those procedures had been carried out correctly

Gained comprehensive clerical experience Developed my project manager skills,Arranged council planning permissionProactively liaising with other departments in the company

Supported the technical officer in his duty Dealt with customers at all levelsDeveloped high standards in customer care skills

Microsoft Excel Xp Intermediate/Advanced

Nvq/Svq Level 3 Modern Apprenticeships In Management

Cambridge I.T. Certificate-Global Communication Module I

First Certificate In English

R.S.A. Certificate In Integrated Business Technology Stage Ii

Physics, Physics

Canine First Aid

Education record