Billy Beard Email & Phone Number

Morrisville, NC

Facilitate internal/external meetings with project teams to establish and/or confirm the studyspecific requirements necessary for set up.Create and test the set up for new studies/projectsProcess electronic data received from external vendors

Cary, North Carolina

Maintain data management study documentation as appropriate.Perform reviews of study datasets.Manage data review and external data reconciliation process.Ensure study and task metrics are tracked and communicated to the project team and functional management.

Raleigh-Durham, North Carolina Area

Managed and exceeded client expectations for accuracy, timely payments and customer service. Coordinated and communicated employee tasks, measured performance and provided feedback to staff, management and clients.Maintained an on-time payment SLA of 99.92% over the last 3 years covering 7 clients, 500k loans and $800MM in annual payments.Supervised group.

Florence, South Carolina Area

Served as the SPOC between ZC Sterling and Washington Mutual. Managed client relationships, developed account plans, and delivered proposals to help meet revenue goals.Monitored performance of deliverables and quality to mitigate risks for a 5MM loan portfolio.

Florence, South Carolina Area

Created, developed and maintained departmental policies and procedures for all sites eliminating redundancies and extraneous processes. Liaised between business units, vendors and sites to maintain proper, accurately documented procedures.Delivered training materials/classes for new and acquired employees in the Florence, SC, Jacksonville, FL, Santa Rosa.

Florence, South Carolina Area

Responsible for the resolution of pre-funding documentation and data errors. Coordinated with pricing desk for loan pricing accuracy relative to each loan program.Reorganized loan file preparation and delivery process that increased production from 75 to 115 loans per day.Created “Exception Team” to focus on the 10% of loan packages with errors found.

Florence, South Carolina Area

Responsible for identifying required loan documents and implementing organized image processing.Restructured loan file documentation groundwork and increased production from 19,000 DPH to 34,000 DPH.Facilitated software development for inventory control initiative.