William B. Email & Phone Number

Minnetonka, Mn, Us

Implement effective strategies to drive growth within the government programs business segment. Source and secure new customers through proactive outreach and networking. Build strong relationships with customers leading to new sales and referrals. Provider of exceptional customer service to all clients, utilizing resources to resolve any potential issues and ensure satisfaction. Document storage and recordkeeping in compliance with HIPAA. Utilize KPIs to increase efficiencies and sales performance. Navigate the company's CRM to store customer data, track sales pipelines, and maintain cohesion across the company. Covid-19 required position to transition to fully remote for the first time. Participated in troubleshooting and effective transition to fully remote.Consistent top ten performer, exceeding goals through proactive strategies. Exceeded customer satisfaction ratings by providing exceptional service at all times. Regularly exceeded KPI's month over month. Exceptional adherence in remote environment and ability to transition roles quickly.

Scottsdale, Arizona, Us

Provided counseling and resources assisting clients struggling with substance abuse and related challenges. Regularly interacted with clinical staff and medical director on methods for continuous process improvement. Managed a high-volume of cases, creating individualized treatment plans based upon specific client needs. Comprehensive knowledge of Cultural Competencies and crisis management. Frequently negotiated favorable outcomes in high stress situations. Worked with community leaders and law enforcement on various solutions related to challenges associated with substance abuse.

Montreal, Ca

Directed sales initiatives for a variety of manufacturing companies. Drawing upon previous industry knowledge, evaluated market data to identify and pursue new business within each business unit. Effectively built a pipeline of customers through prospecting activities, industry contacts, trade shows, publications and regular follow-ups.

Lancaster, Ca, Us

As Senior Customer Success Manager, I developed key accounts and provided innovative solutions to resolve complex client challenges, improved process efficiencies and identified new revenue streams. Successfully negotiated long-term contracts and built long-lasting customer relationships. Built and led sales teams, developing new territories through strategic planning, trade show attendance, direct mail and networking. Obtained audiences with high-level industry decision makers in Aerospace, Automotive, Medical Device, Technology, DOD and others to close new business and further relationships. Implemented enterprise CRM software to manage efficiencies, analyze customer data and increase revenue; responsible for: network installation, training staff on use, and companywide launch. Transitioned quickly through lead titles during period of rapid expansion.

Bachelor Of Science - Bs, Behavioral Health Sciences

Associates, Business Management/Marketing