Vasyl (Billy) Bratchenko
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Vasyl (Billy) Bratchenko Email & Phone Number

Head of Customer Service at Namecheap, Inc
Location: Ukraine, Ukraine, Ukraine 10 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
Role
Head of Customer Service
Location
Ukraine, Ukraine, Ukraine
Company size

Who is Vasyl (Billy) Bratchenko? Overview

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Quick answer

Vasyl (Billy) Bratchenko is listed as Head of Customer Service at Namecheap, Inc, a company with 887 employees, based in Ukraine, Ukraine, Ukraine. AeroLeads shows a matched LinkedIn profile for Vasyl (Billy) Bratchenko.

Vasyl (Billy) Bratchenko previously worked as Head of Customer Support, Technical at Namecheap, Inc and General Manager, Hosting Customer Support at Namecheap, Inc. Vasyl (Billy) Bratchenko holds Master Of Engineering (Meng), Faculty Of Transport Operation Control from Kharkiv State Academy Of Railway Transport.

Company email context

Email format at Namecheap, Inc

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Namecheap, Inc

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Profile bio

About Vasyl (Billy) Bratchenko

Vasyl (Billy) Bratchenko is a Head of Customer Service at Namecheap, Inc. He possess expertise in troubleshooting, html, customer satisfaction, technical support, mysql and 15 more skills. He is proficient in Немецкий and Английский.

Listed skills include Troubleshooting, Html, Customer Satisfaction, Technical Support, and 16 others.

Current workplace

Vasyl (Billy) Bratchenko's current company

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Namecheap, Inc
Namecheap, Inc
Head of Customer Service
phoenix, arizona, united states
Website
Employees
887
AeroLeads page
10 roles

Vasyl (Billy) Bratchenko work experience

A career timeline built from the work history available for this profile.

Head Of Customer Support, Technical

Current

Responsibilities- Oversee constant improvement of customer support related standards, processes, and procedures across CS departments;- Establish, maintain and encourage customer care culture in the company;- Oversee training and assessment process for CS departments;- Lead and drive CS Management team to meet quality and other performance targets and.

Jul 2016 - Present

General Manager, Hosting Customer Support

Responsibilities:- Lead and drive a team to meet quality and other performance targets and expectations to contribute to a positive customer experience;- Develop team members providing coaching on areas of development and empowering ownership of problems through to resolution;- Work on staff motivation to ensure engagement of team members and their.

Feb 2014 - Jul 2016

Hosting Customer Support Shift Leader

Responsibilities- Provide general supervision of the shift to ensure all systems and processes are running smoothly;- Organize and manage the workflow on shifts, including balancing the workload;- Ensure productive workflow and comfortable working conditions for each CS Specialist on shift;- Maintain a productive environment, motivate and inspire team.

Sep 2013 - Feb 2014

Hosting Customer Support Supervisor

Responsibilities:- Maintain trainees' operational working places (in collaboration with CS Operations and the corresponding CS Department staff);- Organize the newbies' everyday load;- Provide wards with the resources and materials according to training purposes;- Plan, organize, contribute to and assess the trainees’ SME level growth and report the.

May 2013 - Sep 2013

Hosting Customer Support Specialist

  • Working with customers in chats/tickets and providing technical assistance.
  • Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers.
  • Working in close ranks with technical team to effectively and efficiently resolve customer issues.
  • Communicating with shift replacement personnel on any and all outstanding and escalated issues.
  • Working on detailed documentation of the technical troubleshooting and issue resolution within the company system.
  • Effectively troubleshoot issues and resolve problems related to server operating systems (CloudLinux, CentOS), core application stacks (Apache, MySQL, etc.).
Sep 2012 - May 2013

Head Of Customer Support, Technical

Current

Responsibilities- Oversee constant improvement of customer support related standards, processes, and procedures across CS departments;- Establish, maintain and encourage customer care culture in the company;- Oversee training and assessment process for CS departments;- Lead and drive CS Management team to meet quality and other performance targets and.

Jul 2016 - Present

General Manager, Hosting Customer Support

Responsibilities:- Lead and drive a team to meet quality and other performance targets and expectations to contribute to a positive customer experience;- Develop team members providing coaching on areas of development and empowering ownership of problems through to resolution;- Work on staff motivation to ensure engagement of team members and their.

Feb 2014 - Jul 2016

Hosting Customer Support Shift Leader

Sep 2013 - Feb 2014

Hosting Customer Support Supervisor

Responsibilities:- Maintain trainees' operational working places (in collaboration with CS Operations and the corresponding CS Department staff);- Organize the newbies' everyday load;- Provide wards with the resources and materials according to training purposes;- Plan, organize, contribute to and assess the trainees’ SME level growth and report the.

May 2013 - Sep 2013

Hosting Customer Support Specialist

  • Working with customers in chats/tickets and providing technical assistance.
  • Monitoring and responding to tickets, monitoring alerts, and general inquiries from internal and external customers.
  • Working in close ranks with technical team to effectively and efficiently resolve customer issues.
  • Communicating with shift replacement personnel on any and all outstanding and escalated issues.
  • Working on detailed documentation of the technical troubleshooting and issue resolution within the company system.
  • Effectively troubleshoot issues and resolve problems related to server operating systems (CloudLinux, CentOS), core application stacks (Apache, MySQL, etc.).
Sep 2012 - May 2013
Team & coworkers

Colleagues at Namecheap, Inc

Other employees you can reach at namecheap.com. View company contacts for 887 employees →

2 education records

Vasyl (Billy) Bratchenko education

Master Of Engineering (Meng), Faculty Of Transport Operation Control

Kharkiv State Academy Of Railway Transport

Bachelor Of Technology (Btech), Faculty Of Transport Operation Control

Kharkiv State Academy Of Railway Transport
FAQ

Frequently asked questions about Vasyl (Billy) Bratchenko

Quick answers generated from the profile data available on this page.

What company does Vasyl (Billy) Bratchenko work for?

Vasyl (Billy) Bratchenko works for Namecheap, Inc.

What is Vasyl (Billy) Bratchenko's role at Namecheap, Inc?

Vasyl (Billy) Bratchenko is listed as Head of Customer Service at Namecheap, Inc.

Where is Vasyl (Billy) Bratchenko based?

Vasyl (Billy) Bratchenko is based in Ukraine, Ukraine, Ukraine while working with Namecheap, Inc.

What companies has Vasyl (Billy) Bratchenko worked for?

Vasyl (Billy) Bratchenko has worked for Namecheap, Inc and Zone3000.

Who are Vasyl (Billy) Bratchenko's colleagues at Namecheap, Inc?

Vasyl (Billy) Bratchenko's colleagues at Namecheap, Inc include Dariia Iovytsia (Odynets), Maksym Semeniaka, Yaroslava Romanenkova, James Harison, and Name Nume.

How can I contact Vasyl (Billy) Bratchenko?

You can use AeroLeads to view verified contact signals for Vasyl (Billy) Bratchenko at Namecheap, Inc, including work email, phone, and LinkedIn data when available.

What schools did Vasyl (Billy) Bratchenko attend?

Vasyl (Billy) Bratchenko holds Master Of Engineering (Meng), Faculty Of Transport Operation Control from Kharkiv State Academy Of Railway Transport.

What skills is Vasyl (Billy) Bratchenko known for?

Vasyl (Billy) Bratchenko is listed with skills including Troubleshooting, Html, Customer Satisfaction, Technical Support, Mysql, Team Leadership, Linux, and Project Management.

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