Bj Carpenter Email & Phone Number

Acted as liaison between the Customer Success, Professional Services, and Revenue Operations teams to develop and implement new processes in data management, onboarding, client services, and contracting/ billing.Managed the intake, triaging, and build out of projects, tasks, and other internal requests using Asana.Coordinated and managed all SME.

Boise, Idaho, United States

Excelled in a newly-created role responsible for handling operations related to staff workstreams, onboarding, data reporting, and custom billing for Aquent Studios’ major insourcing engagement at Adobe. Worked cross-functionally with Aquent IT and account teams to understand Adobe’s needs and develop new processes for invoicing, documentation, onboarding.

Main point of contact for onboarding, operations, and implementations for 60+ mid-sized accounts ($3M in annual revenue) at a cloud-based payroll and HCM software company. Worked with client managers to set up and troubleshoot software modules, implement partner integrations with retirement plans, assist with updates, and resolve technical and billing.

Boise, Idaho Area

Worked with a high-level of autonomy to provide support and create new processes for using the tax commission’s proprietary portal, Taxpayer Access Point (TAP), ensuring the security and accuracy of sensitive taxpayer data. Handled 100+ public taxpayer inquiries per day related to creating and managing online accounts to file and record their taxes..

Olympia, Washington

Provided outstanding customer service in a fast-paced call center environment and assisted with special projects related to the migration of a legacy system to an HTML based web server.Exceeded metrics for a high-volume of inbound phone calls and emails to answer questions, provide technical support, and create appointments for customers. Worked with the.