Billy Chappell Email & Phone Number

Eagle, Id, Us

Directly supervised employees to meet safety, quality, and production standards within a food manufacturing plant. Responsible for food safety and quality on a number of lines throughout the plant. Used real-time data to drive the decision-making process, maximizing recovery and production in a safe way.Used institutional and subject-matter knowledge to innovate processes to drive revenue and growth.

Plantation, Florida, Us

Coached and developed agents supporting critical communications infrastructure to deliver best-in-class customer service and technical support.Supervised employees cross-trained in Accounts Receivable and tech support.Used Avaya and Aspect eWFM software to support operations and workforce management goals, including managing real-time scheduling to FTE requirements. Devised and implemented novel strategies to meet key performance indicators, service level, and occupancy to meet key performance indicators, service level, and occupancy to maximize account revenue.Automated key administrative tasks with Power Automate to enable daily reporting updates, scheduling of coaching, and sales-incentive management to eliminate wasted motion, allowing support staff to redirect time toward revenue-generating activities.Engaged in client relations to ensure account security and served as a point of contact for sales. Created and executed incentives to drive sales. Accountable for leading calibrations, audit reviews, and daily sales touch bases with clients.

Ca

Independent consulting for more than 100 clients over four years. Managed remote team of 6-8 specialists to develop and implement targeted campaigns using DMADV/DMAIC strategies. Successfully drove revenue and created high IRR, primarily in SaaS and e-commerce verticals, through conversion rate optimization, public relations, content marketing, and search engine marketing.Wrote press releases and engaged with journalists at well-known media outlets, resulting in published content that drove traffic and positioned clients as leaders in their industry. Wrote in-depth articles, case studies, and sales material to increase close rates in B2B sales cycles.Managed accounting and payroll for business.

Responsible for developing and executing a comprehensive marketing strategy. Set company messaging, positioning and carved out niche market segment to leverage system benefits against competition's flaws. Created sales strategy and selling guide in addition to presentations, proposals, quotes and other materials. Secured media coverage for launch. Negotiated business partnerships and created sales channels by working with professional associations. Managed advertising campaigns to ensure healthy ROI. Directed marketing team, driving productivity and challenging employees to push their boundaries through innovation, cohesion and perseverance.

Provided safety and accident reviews, drug testing, orientation, retention efforts, and periodicperformance reviews to more than 1,000 drivers as one of 3 on-site safety supervisors. Also createda more efficient process for updating and maintaining complex spreadsheets, reports, and driver files,reducing the number of man-hours spent on house cleaning/upkeep each week from 40+ to 8 or fewer.

Met or exceeded daily goals for all metrics -- including average call handle time, QA ratings, customersatisfaction, and uptime -- as CSR, team lead, and eventually, supervisor Served as a knowledgeableresource for application, eligibility, policy, and some legal questions regarding loan modifications formortgages in the wake of the sub-prime mortgage crisis. Used Microsoft Word, Powerpoint, and Excel, as well as workforce management systems to track agent performance, attendance, and training.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Communications/Public Relations