Billy Ho Email & Phone Number

Shanghai

R&R- Pre-sales role: align with sales team to collect various requirements from potential/ target companies, coordinate product team to deliver proper proposal for target clients.- Project implementation: after contract signed, set up project team to implement Meituan B2B solutions to clients’ own platform, ensuring project accuracy, quality, and deliver punctuality.- Operation support: taking charge of daily project operation, including financial report supporting and dealing with escalated customer services cases by agents.Achievements- KAs’ GMV increment: GMV volume has increased 300% YoY by Q3, 2018.- SOP documentation: conclude lessons learned from solution implementation, and deliver SOP documents for later references.

Shanghai

R&R- Brand establishment: MAIA Active brand controller - from manufacturing vendor management, goods logistics to sales channel selection (online and offline), and post-sale customer services.- Brand Management: tracking commissioned brands’ sales performance and channel expansion in China: PopSockets, Blue Microphones...etc.Achievements- Financing: MAIA Active received 10 million RMB financing in April, 2017.- Strategic sales channel expansion: together with sales team, developed more than 50 strategic channels online and offline to promote branding and increase sales.

R&R- BPO call center PM: Properly implement BPO call center solution to demand sides including phone, online chat, and Tao-bao chat services. - CRM solution pre-sales and PM: Generate proper CRM solution proposals for sales to present. Identify requirements from demand sides and reflect to product/ RD team. After contracts signed, implement solution as demanded.Achievements- KA project leader: first PM at Telexpress who successfully delivered Huawei BPO projects from various aspects including call center solution, forum operation solution and WeChat CRM solution.