Billy Cousins Email & Phone Number

London, England, United Kingdom

• Proficiency in deploying and managing virtual machines using ESXi for both Redhat and Windows operating systems.
• Investigate and mitigate phishing attacks leveraging Microsoft Defender's robust security measures
• Experience in providing end-user support and managing IT requests through a ServiceDesk system, demonstrating strong customer service and communication skills.
• Knowledge of system installation, configuration, and monitoring of hardware and software, including cloud, on-premise, and SaaS environments.
• Proven ability to maintain the day-to-day operation of business systems, including updating, patching, and ensuring cyber-security protocols are in place.
• Strong understanding of network management and configuration, including troubleshooting connectivity issues, ensuring data integrity and availability, and monitoring network performance.

• Experience providing 1st line support for hardware, software, and network issues using ticketing systems
• Strong customer service and communication skills to resolve issues and provide "how-to" instructions
• Knowledge of user administration, including creating and managing user and computer accounts, resetting passwords, and managing Google OU structures
• Technical expertise in Windows 10 and Mac OS installation and configuration, and mobile device management
• Experience in helpdesk administration, including setting up user accounts, managing new starters, and laptop loans
• Knowledge of PC/laptop Windows 10 and Chromium builds/configuration and program upgrades

Information Technology

Education record

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