Billy Culver Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

• Strategic input based on experience and knowledge• Analyse customer data to improve customer experience.• Hold product demonstrations for customers.• Improve onboarding processes.• Evaluate and improve tutorials/documentation• Handle and respond to customer requests/complaints• Help with product design/development• Understand your customer base and focus on solving long-term needs.• Advocate for the company• Onboard new customers• Be the voice of the customer• Improvement of existing platforms and development of new ones • Simplify the process and systems – what can we remove?• Improve UI/UX and ensure it is aligned with customer• Find out what other exhibitors are seeing/doing• Use exhibitor contacts to trial new products/revenue-generating items

London, United Kingdom

Dedicated Global Customer Care Manager at GSMA, driving client satisfaction and fostering long-term relationships. Proven track record in ensuring successful onboarding, delivering value-added solutions, and collaborating cross-functionally. Passionate about leveraging technology to enhance user experience and achieve business goals.

London, England, United Kingdom

I work with the general manager to run the pub, hire, train and develop the team, plan events and take charge of everything when the general manager is absent.Complete all due diligence tasks, health and safety and fire safety. ensure the standards of Metro are adhered to.Run various events from Birthday's, Baby showers, wakes as well as pub events and socailsPersonal Licence Holder June 2022

London, England Metropolitan Area

Premier Global/NASM - Level 2 Gym InstructorPremier Global/NASM - Level 3 Personal TrainerPremier Global/NASM - Nutrition AdvisorPremier Global/NASM - Integrated Balance Training CPDPremier Global/NASM - Mental Toughness CPDPremier Global/NASM - Integrated Speed, Agility & QuicknessICI - Level 1 Indoor Cycling InstructorFitness Training Company - Sports Nutrition Coach

London, United Kingdom

Contract Customer Care Manager/Head of Department - experienced in a large number of different sectors ranging from Gambling, Hospital and Healthcare, Face to Face Retail, Contact Centre Retail, Advertising & Marketing, B2B and Events Office Management & Contact Centre ManagementCustomer centric approachSalesforce Super userWork alongside other departments in a bid to improve customer service.Review existing processes and reporting in turn developing new ways to improve reporting

Camden, London

Key Skills:Sales AdministrationClient Relationship ManagementTeam Leadership & ManagementCustomer Service ExcellenceProactive Problem-SolvingProcess StreamliningSystem Utilisation & OptimizationCampaign FulfillmentInitiative DevelopmentRevenue Generation OptimisationProvide comprehensive administration support to sales teams for campaign fulfilment and client relationship management.Lead a team of experienced Customer Advisors to ensure efficient and effective service delivery.Develop customer-led initiatives to enhance service levels and responsiveness to client queries and requests.Aim to make Exterion Media "a great company to do business with" through exceptional customer service and proactive problem-solving.Manage a team consisting of 6 Head Office-based Customer Advisors, 3 regional-based users, and 2 apprentices.Streamline processes and utilize systems to optimize efficiency and improve Exterion Media's reputation as the top choice in out-of-home advertising.Focus on delivering 100% customer-focused service to all Exterion Media clients.

Kensington High Street, London

Key Skills:Database Management (Cisco CM)Management SupportUser Guide CreationStaff RosteringReporting & DocumentationMedical AdministrationConsulting Room ManagementBilling & Charge ManagementStakeholder LiaisonTraining & DevelopmentPatient Booking CoordinationFault Resolution & IT LiaisonService Delivery ImprovementManaged Cisco CM database maintenance, ensuring data integrity and system reliability.Provided comprehensive management support to streamline operational processes and improve efficiency.Created user guides for in-house systems, facilitating staff training and user adoption.Developed and maintained staff rosters to optimize resource allocation and ensure adequate coverage.Generated reports for directorate and department heads, offering insights for strategic decision-making.Oversaw medical administration tasks, including consulting room management and billing processes.Coordinated patient bookings for in-patient and daycase services, liaising with various departments to meet patient needs.Facilitated communication with external hospitals regarding patient requests and international care coordination.Managed the logging and resolution of communication faults, collaborating with the hospital's IT department for timely resolution.Worked to enhance service delivery, gaining recognition throughout the hospital for excellence in patient care.

Muswell Hill

Key Skills:Call Center Operations ManagementTeam Leadership & DevelopmentCustomer Experience EnhancementPerformance ManagementTraining & DevelopmentKPI AchievementProcess ImprovementRecruitment & OnboardingCall Monitoring & Quality AssuranceRelationship BuildingImplemented strategies to maintain suitable service levels for inbound calls, minimizing advisor busy time and ensuring readiness to handle customer inquiries.Managed floor operations to deliver world-class service and ensure all team members were equipped to meet customer needs.Effectively managed break schedules to optimize productivity and maintain service levels.Maintained team and call center statistics, providing regular reports to executive leadership.Led a team of 20 Customer Service Executives and bookings team members, delivering ongoing training and implementing process improvements.Conducted performance reviews and facilitated annual performance evaluations for team members.Worked towards strict deadlines to achieve departmental KPIs, monitoring progress and implementing corrective actions as needed.Conducted investigations and communicated outcomes to customers within agreed timescales.Successfully implemented a revised call monitoring process to improve quality assurance.Spearheaded recruitment efforts to hire new Customer Experience Executives, ensuring a skilled and motivated team.Supervised workload distribution, deploying team members to areas requiring additional support.Maintained regular communication with the technical development team to explore new ways of enhancing the internal CRM system.

Cricklewood

Key Skills:Shop Floor ManagementTeam Leadership & DevelopmentCustomer Service ExcellenceAdministrative OperationsPayroll ProcessingStaff SchedulingHealth & Safety ComplianceProblem-SolvingStrategic PlanningCommunication & Interpersonal SkillsExperience:Retail Operations Manager | ArgosManaged and maintained the shop floor to uphold Argos's standards and expectations.Led and supervised a team of 40 employees, ensuring adherence to company policies and uniform standards.Ensured team members provided excellent face-to-face customer service, addressing inquiries and resolving issues promptly.Oversaw payroll processing, exceptions handling, staff scheduling, and banking procedures.Took responsibility for in-store health and safety measures, conducting due diligence activities to mitigate risks effectively.