Billy Allen Email & Phone Number

•Performer as business point of contact to provide guidance and training on all compliance related issues for Direct Originations •Coordinated efforts between production units and Legal to research and publish new policies and procedures across all business lines •Work with Quality Control and Originations to insure any gaps are identified and closed through procedure updates or system enhancements•Oversee Issues Management process to developing remediation plans to resolve internal and external findings •Manage the formal complaint process to insure all required response timelines are met

•Provide leadership and direction for projects implementing new or modified state and federal regulations•Coordinated efforts between production units and Legal to research and publish new policies and procedures across all business lines •Monitor multiple sources to track new and upcoming state and federal regulation changes •Work with First Line of Defense and Quality Control to insure any gaps are identified and closed through procedure updates or system enhancements •Performer as business point of contact to provide guidance and training for all origination channels

Plano, Tx

•Responsible for documenting retention, preservation and collection in support of all legal matters across all business lines including both litigation and investigation •Focused primarily on facilitating processes for the identification, preservation, collection and transfer of electronically stored information to both internal and outside counsel •Managed routine processes, monitored and coordinated multipal mailboxes and other communication channels for tracking and management of critical business data •Translated business needs into deliverables•Performed as project leader and provided guidance and training for other staff members as needed

•Provide leadership for large projects in the Policy and Procedures Department, implementing new or modified information and initiatives such as Dodd-Frank Reform•Coordinating efforts to research and develop multiple projects through a wide range of internal and external communications at all levels•Design, implement, and monitor the progress of initiatives in adherence with established timelines •Translate business needs into deliverables•Ensure all internal procedures are followed and proper approvals are received for any requested update•Perform as project leader and provide guidance and training for other staff members

•Responsible for a team of Retail Loan Processors with indirect supervision of supporting Credit Underwriters and Loan Closers•Reviewed daily reports to assure exceptions were cleared in a timely manner•Facilitated daily team meetings to review processes for internal and external document management•Achieved balance between internal compliance and customer focus•Provided development and coaching for new employees

•Managed One Time Close (OTC) Account Executives on nationwide basis for $2 billion portfolio •Reviewed broker’s price opinions (BPO’s) and updated appraisals on a regular basis to accurately grade and write-down existing bank assets to net realizable value•Participated in biweekly meetings to review and price all loans not eligible for sale in the secondary market and converted those loans to the permanent portfolio•Constantly monitored interest rates and secondary market changes for potential effects on loan modifications•Tracked and reported all permanent portfolio loan approvals

•National underwriting point of contact for all One Time Close (OTC) offices nationwide•Assisted the National OTC Production Manager in the supervision of multiple OTC Managers•Aided in increasing the OTC business by more than 700% in four-year period•Responsible for underwriting all OTC program exceptions submitted to the National OTC Production Manager for approval•Oversaw updates and revisions to the OTC Loan Product Description and worked with the Policies and Procedures Division to ensure changes were implemented in a timely manner•Responsible for conducting monthly training presentations for new Account Executives & Loan Officers•Monitored the construction process and aided the borrower and builder through any issues that arose during the construction or renovation phase•Preformed site inspections to ensure project was progressing and properly secured

•Responsible for closing both One Time Close (OTC) and Mortgage Renovation Plus loans, including ordering loan documents and preparing miscellaneous forms to complete closing packages for title companies•Reviewed and approved all loan documents prior to closing while assisting borrowers, builders, brokers and title agents during the closing process•Ensured all requirements were met and documents were signed prior to wiring funds to title company for closing

•Audited all closing documents for inconsistencies between the loan documentation and the servicing system•Made corrections to erroneous information and escalated potential errors with the loan documents•Tracked changes and reported them to management for borrower notifications

Associates Degree, Photography And Multi-Media Design

Education record