Billy Allen Email & Phone Number

• Performer as business point of contact to provide guidance and training on all compliance related issues for Direct Originations
• Coordinated efforts between production units and Legal to research and publish new policies and procedures across all business lines
• Work with Quality Control and Originations to insure any gaps are identified and closed through procedure updates or system enhancements
• Oversee Issues Management process to developing remediation plans to resolve internal and external findings
• Manage the formal complaint process to insure all required response timelines are met

• Provide leadership and direction for projects implementing new or modified state and federal regulations
• Coordinated efforts between production units and Legal to research and publish new policies and procedures across all business lines
• Monitor multiple sources to track new and upcoming state and federal regulation changes
• Work with First Line of Defense and Quality Control to insure any gaps are identified and closed through procedure updates or system enhancements
• Performer as business point of contact to provide guidance and training for all origination channels

Plano, TX

• Responsible for documenting retention, preservation and collection in support of all legal matters across all business lines including both litigation and investigation
• Focused primarily on facilitating processes for the identification, preservation, collection and transfer of electronically stored information to both internal and outside counsel
• Managed routine processes, monitored and coordinated multipal mailboxes and other communication channels for tracking and management of critical business data
• Translated business needs into deliverables
• Performed as project leader and provided guidance and training for other staff members as needed

• Provide leadership for large projects in the Policy and Procedures Department, implementing new or modified information and initiatives such as Dodd-Frank Reform
• Coordinating efforts to research and develop multiple projects through a wide range of internal and external communications at all levels
• Design, implement, and monitor the progress of initiatives in adherence with established timelines
• Translate business needs into deliverables
• Ensure all internal procedures are followed and proper approvals are received for any requested update
• Perform as project leader and provide guidance and training for other staff members

• Responsible for a team of Retail Loan Processors with indirect supervision of supporting Credit Underwriters and Loan Closers
• Reviewed daily reports to assure exceptions were cleared in a timely manner
• Facilitated daily team meetings to review processes for internal and external document management
• Achieved balance between internal compliance and customer focus
• Provided development and coaching for new employees

• Managed One Time Close (OTC) Account Executives on nationwide basis for $2 billion portfolio
• Reviewed broker’s price opinions (BPO’s) and updated appraisals on a regular basis to accurately grade and write-down existing bank assets to net realizable value
• Participated in biweekly meetings to review and price all loans not eligible for sale in the secondary market and converted those loans to the permanent portfolio
• Constantly monitored interest rates and secondary market changes for potential effects on loan modifications
• Tracked and reported all permanent portfolio loan approvals

• National underwriting point of contact for all One Time Close (OTC) offices nationwide
• Assisted the National OTC Production Manager in the supervision of multiple OTC Managers
• Aided in increasing the OTC business by more than 700% in four-year period
• Responsible for underwriting all OTC program exceptions submitted to the National OTC Production Manager for approval
• Oversaw updates and revisions to the OTC Loan Product Description and worked with the Policies and Procedures Division to ensure changes were implemented in a timely manner
• Responsible for conducting monthly training presentations for new Account Executives & Loan Officers

• Responsible for closing both One Time Close (OTC) and Mortgage Renovation Plus loans, including ordering loan documents and preparing miscellaneous forms to complete closing packages for title companies
• Reviewed and approved all loan documents prior to closing while assisting borrowers, builders, brokers and title agents during the closing process
• Ensured all requirements were met and documents were signed prior to wiring funds to title company for closing

• Audited all closing documents for inconsistencies between the loan documentation and the servicing system
• Made corrections to erroneous information and escalated potential errors with the loan documents
• Tracked changes and reported them to management for borrower notifications

Associates Degree, Photography And Multi-Media Design

Education record