Billy Lam Email & Phone Number

Hong Kong Sar

Leading the adoption of the Starbucks Digital Solutions (SDS) technology stack in AP markets- Owning the market-level roadmap and facilitating the prioritization of activities within the market.- Driving licensee relationships and acting as the main point of contact for all market technology demands, including new product development and localization.- Managing market-level budgets and costs, with a comprehensive understanding of the wider tech cost structure and triggers.- Leading a project team to drive delivery.- Identifying and managing portfolio-level risks and issues.

- Managed a high-performing consultation team.- Ensured clear communication of deliverables, priorities, client requirements, and technical specifications within the team.- Led various workshops to analyze clients' business needs and current technology constraints.- Advised and assisted clients in adopting new standards for technological tools and automation to enhance business performance, create better customer experiences, and improve operational efficiency.- Led multiple implementations of digital development and loyalty platforms across various verticals, including Retail, Food & Beverages, Gas & Electric, Property Management, and Government.- Supported a data and analytics service practice with a focus on data strategy consultation, customer data platform implementation, and data monetization.- Monitored and analyzed project financial data, providing revenue, cost, and expense updates to engagement partners on a weekly basis.- Managed sales leads and RFP preparations, achieving wins that consistently contributed to the company's annual revenue.

Hong Kong

Bachelor Of Design, Industrial And Interaction Design

Master Of Business Administration (Mba) Candidate, Business Administration And Management, General