• Develop and implement strategy around customer care for end users (Dealers, Servicers, Builders, Pool Owners).• Develop strategies to leverage and expand our technology offerings to create a best in class customer experience, including internal and external solutions• Direct customer interactions with relation to customer care objectives and develop, update and monitor customer support policies, standards and procedures• Develop action plans based upon current and past trends of KPIs including satisfaction drivers, operating costs, and cash flow; along with external/internal peer comparisons and market trends, economic indicators, and benchmarking analyses• Strategic partner to product management for product roadmaps and customer experience results to drive consumer behavior based on product use trends and data• Drive acceptance and adoption of customer centric culture including reporting to Board of Directors and Executive team on KPIs including satisfaction drivers, operating costs, and cash flow; along with external/internal peer comparisons and market trends, economic indicators, and benchmarking analyses

• Global team leader responsible for FP&A, Revenue Growth Management, Global Financial Controllership, Corporate Controllership, internal and external reporting, Technical Accounting and Policy, Tax, SOX, and the Acquisition Management Office

• Responsible for ownership of global controllership functional strategy and management of more than 300 team members to drive timely close and deliver operational insights• Successfully led integration of outsourced shared service center provider to achieving pre-transition metrics• Finance and Accounting Leadership for Nutrion and Health Segment

• Led all aspects of SEC reporting and technical accounting• Finance leader and controller for Nutrition and Health Segment, including oversight of project finance and accounting for long life projects