Billy Ewton Email & Phone Number

Claremore, OK, US

Lake Oswego, Oregon, US

Dallas, TX, US

• Served as a member of 3-person Hardware & Software Evaluation and Testing Team. Scope included evaluating and testing new hardware and software, enabling new technology to enhance performance, reduce costs, and provide.
• Reduced turnaround time by 1200% and increased new employee productivity by developing web API to automate Office 365 license provisioning.
• Saved company $100 per unit on unused mobile broadband cards by evaluating, testing, and deploying first Linux-based mobile thin client.
• Automated thin client patching process to increase reliability of patch installation and reduce company vulnerability and developed Bash scripts to ease configurations on Linux-based thin client.
• Enhanced functionality of internal applications with the use of stored procedures, PowerShell scripts, and code updates utilizing.NET Core MVC and the Microsoft Graph API.
• Administered mobile thin clients and the HP Device Manager infrastructure.

El Segundo, CA, US

• Supporting and maintaining Microsoft SCCM and VMware vSphere infrastructure including software deployments, imaging, BitLocker, Windows updates, VM provisioning, image maintenance, and support for over 1,000 virtual.
• Deployed software, Windows Updates, and configuration policies to 25,000 computers via Microsoft SCCM and Group Policy to meet business needs and security policy compliance.
• Assisted with deployment of Microsoft BitLocker to improve the company’s security stature.
• Increased the skillset of desktop support team nationwide by providing tier 3 support and mentorship.
• Increased productivity of desktop support team by developing PowerShell scripts to automate processes and tasks.
• Administered VMware infrastructure supporting over 1000 offshore virtual machine users.

El Segundo, CA, US

• Responsible for the support of local and remote client systems, identity and access management for internal applications and active directory, management of mobile devices and teleconference services, and maintenance.
• Provided identity and access management for various systems and performed yearly system access audits to ensure security compliance and validate onboarding and termination processes
• SME of NICE system used nationwide to ensure PCI compliance.
• Administered IEX Workforce Management system and server infrastructure, integrating resource management data from internal and external sources into a centralized system.
• Provided support for local and remote client systems including software applications, Windows XP and Windows 7, hardware, printers, and audio/video equipment.
• Provisioned, managed and supported audio/web conferencing system and mobile phones to facilitate collaboration across the company.

Havertown, Pennsylvania, US

Troubleshooting computer issues including hardware, Operating System,software, LAN's, WAN's, Nortel routers as well as connectivity issues to Sabre's reservation system via Frame Relay and X.25. Also assisted with virus removal on client computers.

Southlake, Texas, US

Troubleshooting computer issues related to connectivity, Sabre clientsoftware, and various versions of Microsoft Widows and Nortel gateways. Also responsiblefor updating and creating technical documentation for the helpdesk intranet.

Bachelor Of Science (Bs), Management Information Systems

Associate Of Science (As), Management Information Systems, General