Leads web, data warehouse, and Pega software development teams that deliver high-quality software products and services for our health insurance business. Interacts with all levels of technical and business resources, vendors, state and federal government to meet operational and strategic development needs.New applications include:• Secure web portal that makes enrollment, claims, and other HIPAA data available to providers, members, employers, and brokers
• Pega application used by staff to streamline appeals & grievances business processes and meet regulatory requirements (increased STARS rating from 1 to 5)
• Push communication platform integrated with data warehouse that allows messaging campaigns to be set up via configuration.   Supports letters, email, text messages, robocalls, and customer service calls.
Persistent focus on data warehouse that supports critical operational data and reporting needs of claims, enrollment, provider, finance, and other departments. Incoming and outgoing data exchange with healthcare industry partners and customers. Data deliveries and reporting to comply with federal and state regulations and programs. Increased focus on development and hosting best practices. Introduced agile project methodology, robust automated application monitoring, high availability architectures, improved application security through static and dynamic code scanning, formalized root cause analysis, incremental delivery, beta tests, and new Software Engineering job ladder.Technology: Trizetto Facets, QNXT, SQL Server, SSIS, EDI 270, 820, 834, 835, Cognos, .NET, C#, IIS, Umbraco, SAML, Twilio, Veracode, Pega, Windows Server, Linux, SolarWinds, Jira.Programs: ACA FFM, Arkansas Works (Medicaid private insurance), CSR, EDGE, RADV, HEDIS, CPC+, APCD, IRS 1095, IRS 1099. Internal Customers/Partners: Enrollment, Claims, Care Management, Finance, Provider Relations, Customer Service, Sales, Communications, Actuary, Compliance, Security, Privacy.

Managed 10 mobile developers in US and India that published AOL iOS and Android app with news, mail, video, weather. Managed web team of 14 developers, 3 QA, 1 project manager that maintained and enhanced www.aol.com. Collaborated with extended team that included 20+ other AOL teams.• Collaborated with Content Hub team and brand teams to define APIs that normalized syndication of O&O content for mobile apps. Team successfully extended iOS and Android apps to support articles from 60+ sites / sections.• Increased focus on operational deployment. Sought out, analyzed and evangelized operations cost reports and reduced CMS expenses and analytics data costs. Wrote Business Continuity and Disaster Recover (BCDR) plan.• Increased focus on data quality and page performance. Automated monitoring of weather video timeliness led to elimination of stale videos and vendor improvement plan. Reviews of page performance reports triggered optimization of homepage and article page.

Managed $1.5M budget and team of 12 developers, 2 QA engineers, 1 community manager (8 employees, 7 contractors) distributed across 8 states, 3 countries, in 6 time zones. Daily collaboration with team of 5 product managers to define and manage projects.• Established community Beta program to fill in Android test coverage gaps from wide range of devices used outside US by 30 million download audience. Quality improved through increased problem discovery and fixing prior to GM releases.• Negotiated deals, defined technical interfaces, and addressed issues with Mediafly, Gracenote, LyricFind, Google, Western Digital, Sony, Digital River, Echonest and other partners.

Collaborated with vendor to design robust North American and European historical stock quote and corporate action feeds. Guided teams in India, Ireland, and US through development of ingestion and delivery systems, SEO optimization, publishing platform migration. Coded in PHP ingestion of a food encyclopedia and in Java dynamic interlinking of recipe content to encyclopedia terms.• Monitored, analyzed, and incrementally improved stock quote data quality. Quality often #1 of 15 media sites ahead of MSN Money, Yahoo Finance, and CNBC as measured by DQA.• Designed clever test strategy and wrote PHP test suite to quantify accuracy of a popular system that dynamically calculated nutritional facts for recipes. Provided vendor and us with insight into their product weaknesses and avoided a premature launch to our users.

Led US and Ireland based-teams in development of infrastructure that significantly extended breadth and depth of data and news for AOL finance web sites and mobile applications. Managed US and India based-teams that enhanced AOL Travel, AOL Shopping, and SEO tools.• Guided team through transition to agile project methodology. SVP wrote “Truly remarkable speed, agility, teamwork, and leadership and accountability from this team.”• Data and news additions were extensive. Support for BATS Exchange real-time stock quotes. Support for 20+ feeds for investment research data such as company profiles, officer compensation, top competitors, insider transactions, SEC filings, earnings, balance sheets, etc. Support for symbol lookups, stock screening, industry calculated averages, 20+ technical indicator calculations and flash bashed advance charting. Real-time news with 3000+ news sources. • TechCrunch described as "a significant upgrade, and will raise the bar for Yahoo, Google, and the other competitors. Congratulations to the AOL Money & Finance team for releasing a great product."

Recruited to lead US and Ireland based-team through redevelopment of stock quote, portfolio, and charting infrastructure for finance web sites on AOL, Netscape, and CompuServe.• Led project to rearchitect stock quote infrastructure. Launched new systems that had high availability (hardware, site and network redundancy), supported high transaction rates (75K+ sec updates, 50K+ sec retrievals), and high integrity (real-time data comparisons) that demonstrated significantly better data integrity.• Led technical collaboration with business partner and AOL team to create a Bill Pay product for AOL users supporting delivery and payment for 3000+ billers. Patent applications were submitted.• Led project to rearchitect storage management and delivery system for 10+ million user portfolios.

Led team in development of the very popular AOL chat system that supported private chats, topic chats, and large event chats. Led projects beyond chat that included user registration, buddy list storage, two-factor authentication.• Led full redesign of the chat system to migrate to a more scalable, cost effective Unix solution.• Collaborated with product managers and other teams to add real time filtering of offensive language, full text searching of public chats, and AOL TV experience.

Developed web hosting environment that allowed 10+ million AOL users to publish personal and small business web sites. Led development of personalized stock portfolio email delivery system and reminder system establishing model for AOL mass mailing of personalized information.