Billy Gates Email & Phone Number

England, United Kingdom

Brighton, United Kingdom

- Leading an internal IT support team in overall IT strategy and ensuring quality in helpdesk support- Leading a remote development team providing project management, testing, release management and limited development- Supporting my teams both professionally and personally through daily stand-ups, weekly team meetings, and regular 1-2-1's- Communicating across the business to ensure key stakeholders are aware of issues as well as IT and development successes- Bringing business areas together to make operational efficiency increases using IT and development- Building and maintaining good relationships with suppliers- Managing budget- Providing 2nd line support where escalation is required

Brighton, United Kingdom

- Leading a small internal IT support team in overall IT strategy and ensuring quality in helpdesk support- Working on web development projects, providing project management, testing, limited development and release management- Supporting my team both professionally and personally through daily stand-ups, weekly team meetings, and regular 1-2-1's- Communicating across the business to ensure key stakeholders are aware of issues as well as IT successes- Bringing business areas together to make operational efficiency increases using IT- Building and maintaining good relationships with suppliers- Managing IT budget- Providing 2nd line support where escalation is required

Brighton, United Kingdom

- Planning and executing strategy to modernise IT infrastructure and keeping stakeholders informed of changes being made along the way- Supporting senior management achieve business goals where possible with the use of IT (e.g. building bespoke solutions to processing requirements using VBA, ensuring the business is GDPR compliant, providing Disaster Recovery solutions to keep the business operational in time of disaster)- Working with my team to improve efficiencies within IT processes with speed, effectiveness and cost all in mind- Providing 2nd line support to colleagues internally- Line manager to junior team members

Brighton, United Kingdom

- Resolved issues on the accounting SaaS app using MySQL queries and fixes, developing a good knowledge around the core product to provide help to others using it internally- Experience escalating issues not immediately resolvable to the development team via JIRA- Gained broad domain knowledge giving me insight into the workings of client services, accountants and engineering, allowing me to better assist them with issues- Bespoke report creation, using MySQL queries, to assist other departments work towards company OKRs- Software I have become proficient in include JIRA, Confluence, Salesforce and Desk

Brighton, United Kingdom

- Desktop support for an office of 40+ employees- Supported problems with bespoke sofware such as CRM and payroll software- Maintained PCs, servers, networks and general use software- Data handling/Business insights- Spent downtime increasing knowledge in web design, VBA, databases and the company market

Level 3 Btec'S, Software Development And Web Design

Gcse