Billy Joel Cabrera Email & Phone Number

Atlanta, GA, US

San Francisco, California, US

Atlanta, GA, US

• Work with the sales and partner teams in opportunities with enterprise customers to increase product comprehension and value proposition
• Develop and deliver product demos and technical presentations to prospective customers and current clients
• Stay current with market trends and use that knowledge to effectively relay the value of Kobiton’s solutions
• Respond to customer functional, technical and security requirements including RFIs and RFPs
• Provide customers guidance on data migration, including presentation of data formats, APIs, and utilities
• Demonstrate the value and technical capabilities of our products to help qualify customers and close new business deals

Boston, Massachusetts, US

• Support and assist sales executives with all aspects of the sales process including discovery calls, client presentations, proposals, product demonstrations, security reviews, implementation plans, and final close
• Engage prospects and clients to provide market feedback to the Product team and help prioritize functionality needed to drive sales opportunities
• Partner with Customer Success to provide new customers with a seamless onboarding experience
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
• Identify and help the Solutions team drive new programs to improve the sales organization partnerships with
• Work with customers to understand and validate technical requirements (Security evaluation, Single Sign-On, SAML, Platform Integrations, API/SDK use + implementation)

San Francisco, California, US

• Spearhead the identification of customer's needs while establishing Salesforce's product as the best solution to the customer's challenges via onsite and virtual demos based on territory alignment and region
• Provide subject matter expertise on the following Marketing Cloud products: Journey Builder, Email Studio, Social Studio, Interaction Studio while partnering with Pardot, Core, Datorama, and Service Cloud
• Lead the discovery, analysis, and recommendations of strategic solutions for the customer
• Build and present customized demos of Salesforce products to a variety of customers
• Respond effectively and timely to Request for Proposals (RFPs)
• Provide enablement for junior solutions engineers including product roadmaps and blueprints

Tucson, Arizona, US

• Partnered with Development, Engineering, Sales, and Marketing to deliver presentations and demos that bridge technical and non-technical barriers to the customer virtually and onsite
• Served as the lead SE in a $3M sale to the State of California for their accessibility program to meet the AB434 deadline
• Presented and demoed solutions to government related forums, committees, and conferences for Federal and State governments
• Led the discovery and delivery of RFPs and Proof of Concepts (PoCs) to the internal/external stakeholders along with planning sessions, product demos/check-ins, and retrospectives managed through JIRA
• Managed the development of end-to-end pilots, the intake of requirements from partners/ internalstakeholders and scope technical dependencies and defined cross-functional development plans.
• Utilized process improvement methods to produce, redefine, and update the product roadmap and workflow process as the product changes and voice of customer (VoC) is inputted

Covington, LA, US

o Create, develop and implement workflow process and documentation to ensure technical consistency across the team with departmental and corporate standards.o Monitor end-user issues, responses and resolution rates to track patterns. Lead weekly team meetings to review previous week’s statistics and forecast daily efforts required.o Ensure resource.

Dunwoody, GA, US

• Managed all tickets for level I, II, and III at main location and satellite office.
• Served as first point of contact for all escalations, VIP support, and technical consultative needs.
• Implemented Cisco Meraki WIFI technology.
• Conducted staged email server migration from on premises Exchange 2003 to hybrid Office 365.
• Maintained and executed often used SQL queries for various departments’ reporting requirements.
• Low Voltage wiring updates and maintenance (66 & 110 block wiring).

Dunwoody, GA, US

• Managed all level I tickets.
• Onboarded and trained new employees.
• Maintained and updated Active Directory Users and Security Groups.
• Developed mobile device set up procedure and documentation.
• Supervised hardware/software inventory and audited licensing.
• Deployed hardware and software for organization.

Bachelor’S Degree, Information Technology

Javascript Development