Billy Joel Cabrera Email & Phone Number

Atlanta, Ga, Us

San Francisco, California, Us

Atlanta, Ga, Us

• Work with the sales and partner teams in opportunities with enterprise customers to increase product comprehension and value proposition• Develop and deliver product demos and technical presentations to prospective customers and current clients• Stay current with market trends and use that knowledge to effectively relay the value of Kobiton’s solutions• Respond to customer functional, technical and security requirements including RFIs and RFPs• Provide customers guidance on data migration, including presentation of data formats, APIs, and utilities• Demonstrate the value and technical capabilities of our products to help qualify customers and close new business deals• Leverage customer feedback regarding technical capabilities and use data to further evolve our product and offerings

Boston, Massachusetts, Us

• Support and assist sales executives with all aspects of the sales process including discovery calls, client presentations, proposals, product demonstrations, security reviews, implementation plans, and final close• Engage prospects and clients to provide market feedback to the Product team and help prioritize functionality needed to drive sales opportunities• Partner with Customer Success to provide new customers with a seamless onboarding experience• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.• Identify and help the Solutions team drive new programs to improve the sales organization partnerships with• Work with customers to understand and validate technical requirements (Security evaluation, Single Sign-On, SAML, Platform Integrations, API/SDK use + implementation)

San Francisco, California, Us

• Spearhead the identification of customer's needs while establishing Salesforce's product as the best solution to the customer's challenges via onsite and virtual demos based on territory alignment and region• Provide subject matter expertise on the following Marketing Cloud products: Journey Builder, Email Studio, Social Studio, Interaction Studio while partnering with Pardot, Core, Datorama, and Service Cloud• Lead the discovery, analysis, and recommendations of strategic solutions for the customer• Build and present customized demos of Salesforce products to a variety of customers• Respond effectively and timely to Request for Proposals (RFPs)• Provide enablement for junior solutions engineers including product roadmaps and blueprints

Tucson, Arizona, Us

• Partnered with Development, Engineering, Sales, and Marketing to deliver presentations and demos that bridge technical and non-technical barriers to the customer virtually and onsite• Served as the lead SE in a $3M sale to the State of California for their accessibility program to meet the AB434 deadline• Presented and demoed solutions to government related forums, committees, and conferences for Federal and State governments• Led the discovery and delivery of RFPs and Proof of Concepts (PoCs) to the internal/external stakeholders along with planning sessions, product demos/check-ins, and retrospectives managed through JIRA• Managed the development of end-to-end pilots, the intake of requirements from partners/ internalstakeholders and scope technical dependencies and defined cross-functional development plans.• Utilized process improvement methods to produce, redefine, and update the product roadmap and workflow process as the product changes and voice of customer (VoC) is inputted

Covington, La, Us

o Create, develop and implement workflow process and documentation to ensure technical consistency across the team with departmental and corporate standards.o Monitor end-user issues, responses and resolution rates to track patterns. Lead weekly team meetings to review previous week’s statistics and forecast daily efforts required.o Ensure resource allocation, attendance, task completion, and the creation of reporting around ticket activity, Service Level Agreements, end-user contact and issues.o Manage all team schedules and workloads on a day-to-day basis and manage escalation queue, identify and track issues and determine severity level.o Ensure adequate resources availability to fulfill team objectives and daily taskso Provide recommendations for improvement and development to departmental leadership.o Conduct technician candidate screening, interviewing, and onboarding.o Lead technicians in collaboration with other departments to provide on-site technical support and consultation at annual POOLCORP International Sales Conference’s IT Booth.o Provide bilingual technical consultation and support prior to, during, and after branch openings/relocations/acquisitions.o Meet with Regional Directors to identify goals, manage expectations, and establish rapport for existing/future branches.o Facilitate integration of corporate initiatives including software rollouts/updates (CRM, Citrix, Operating system upgrades) and hardware deployments tailored to individual branch requirements.

Dunwoody, Ga, Us

• Managed all tickets for level I, II, and III at main location and satellite office.• Served as first point of contact for all escalations, VIP support, and technical consultative needs.• Implemented Cisco Meraki WIFI technology.• Conducted staged email server migration from on premises Exchange 2003 to hybrid Office 365.• Maintained and executed often used SQL queries for various departments’ reporting requirements.• Low Voltage wiring updates and maintenance (66 & 110 block wiring).• Assisted with Telecom/VOIP expansion as a part of disaster recovery and technology upgrades.• Network installation and upgrades (Cat5 cabling/switch installation).• Updated and audited Active Directory Organizational Units/Groups and respective permissions.• Provided technical assessment of requirements for building expansion/redesign.• Supported annual Book Festival including temporary POS installation, merchant support, and AV support.• Migrated Abila MIP Fund accounting software and SQL servers through 3 staged upgrades from Sage Software versions.• Prepared and conducted quarterly preparations for various audits.• Sought Non-Profit resources for discounted software, hardware, and services.• Facilitated, designed, and outfitted technology learning center for children/senior educative programs.

Dunwoody, Ga, Us

• Managed all level I tickets.• Onboarded and trained new employees.• Maintained and updated Active Directory Users and Security Groups.• Developed mobile device set up procedure and documentation.• Supervised hardware/software inventory and audited licensing.• Deployed hardware and software for organization.• Instituted hardware recycling program.• Key role as mobile device technician; managed 100+ wireless accounts and devices.• Provided AV support for annual Book Festival.• Installed hardware to support IP Security cameras.

Bachelor’S Degree, Information Technology

Javascript Development