Hired to establish new IT infrastructure following major corporate transition; advanced to drive modernization activities across operations. Appointed to oversee all infrastructure for systems and network functions, including leading 7 staff and multiple MSPs supporting 700 locations. Manage vendors to support infrastructure; conduct quarterly business reviews to ensure ideal terms, pricing, and SLAs. Facilitate team and one-on-one meetings to ensure cohesion and optimal performance.

Brought on board to lead initiatives and support solution implementations for large enterprise and government institution clients. Executed rollout of interactive voice response (IVR) speech recognition applications and infrastructure changes via providing managed services and interactive support, including delivering projects over data and voice networks. Provided 24x7x365 network support for 1,000+ devices across 8 datacenters, as well as maintained internal corporate network infrastructure. Designed and implemented network configurations for customers while ensuring PCI compliance. Liaised between business and technical functions; partnered with project management teams to drive implementations. Oversaw customer relationships and infrastructure architecture. Collaborated with development, incident management, and network operations teams to maintain SLA agreements. Provided hosted application and disaster recovery services. Clients included: USPS, JPMorgan Chase, Dish Networks, Discover Financial Services, Synapse (Time Magazine), US Bank, Fiserv, Brinks, American Airlines ▪ Played key role in designing and deploying IVR for JP Morgan, including setting up HP servers and Cisco network devices to run system, as well as integrating between company and client within highly regulated environment. ▪ Effectively managed vendors, including global telecom carriers, to ensure timely installation and project delivery. ▪ Helped improve customer retention following appointment to serve on situation management team; identified root cause of network or server failures and developed disaster recovery/contingency planning.

Launched IT service company specializing in on-site and hosting services for Video-in-Demand (VOD) technologies. Maintained large content delivery networks (CDNs) to provide on-demand video and static images for VOD web applications and customer websites. Oversaw all aspects of daily operations, from pre-sales to implementation.▪ Led design and deployment of multiple points of presence at 3 Mobily/Etihad Etisalat (largest telecom provider in Saudi Arabia) datacenters in support of CDN and VOD services. ▪ Achieved business growth via securing multiple projects in video streaming space using new high-speed home internet connections. Built large customer base to ensure company stability and value. ▪ Designed, staged, and maintained production infrastructure for custom VOD solutions, using Juniper and F5 network hardware to design core network infrastructure at 5 locations for small- and medium-sized technology companies (most of which have since been acquired by larger tech companies). ▪ Expanded offerings and strengthened customer service by forging partnerships with 2 companies.