Global Content Manager
CurrentResponsibilities:-Acting as main liaison and point of contact between the SAP Business Network organization and SAP legal, SAP branding and SAP IT teams.-Owner and maintainer of several content repositories and associated duties (supporting new content creation, content modification, content audits, maintenance & deprecation).-Owner and maintainer of several content-related processes (including best-practices for associated systems).-Managing access controls to ensure content is accessible only to the correct audiences.-Defining best-practice processes, improvements and recommendations allowing teams to work efficiently with content on a day-to-day basis and in specific exceptions/escalations.-Ensuring and supporting global teams to abide by defined content processes and work in accordance to established data laws and certifications (E.G.: GDPR, ISO, etc.).-Acts as Subject Matter Expert, and provides coaching/training sessions on processes, content and system-related topics.Achievements:-Built and maintained several department and organization specific content portals (internal & external audiences).-Orchestrated the sun-setting and deployment of organization-wide content management software solutions.-Developer and maintainer of a Content Toolkit; empowering content creation teams with ~80% workload reduction on same/better results.
