Provided exceptional customer service and oversaw high-volume phone operations, delivering accurate interpretation between English and Cantonese for clients in medical, legal, and emergency sectors. Accurately interpreted critical medical/legal advice and instructions, ensuring precise terminology for major hospitals, 911/999 services, courts, and law firms across the U.S., Canada, and the U.K. Maintained confidentiality, navigated crisis situations with empathy, and bridged cultural gaps to facilitate understanding. Consistently received high customer satisfaction ratings and recognition for reliability and quick response in critical situations.

Principally responsible for interpreting between English and Cantonese in events covering a wide range of natures, including international conferences, internal training and meetings, and corporate events for Amnesty International, West Kowloon Cultural District Authority, and with dignitaries including the chief executive and financial secretary of the government of Hong Kong. Coordinating with other interpreters on large scale events involvement more than two or three interpreters covering multiple language pairs.As a translator, I have taken on various translation duties between traditional Chinese and English for a range of important clients including Australian Consulate-General, UN International Organization for Migration, Lululemon, etc, having worked on text projects, including research documents, website content, news articles, court judgments, marketing materials, subtitles and corporate reports.Administratively, I manage the billings of all projects while ensuring partner interpreters are paid in timely manner; respond too inquiries in timely manner while mitigating negative impact that may be experienced by the customers due to unforeseen obstacles.

Translating texts from Chinese to English and vice versa on fine arts-related contents

Responsible for major revamp translation projects between English and Chinese on health-related communications, website and ad-hoc contents.

I managed donor relations and communications. My role involved drafting grant proposals, coordinating fundraising efforts, and maintaining accurate donor records. I worked with funders to ensure timely grant submissions and reports, while also distributing newsletters and updates to keep stakeholders informed. This position required strong organizational skills and attention to detail, as well as the ability to create engaging communication materials. Through this experience, I developed a keen understanding of donor management and the importance of building positive relationships with supporters.

In this role, I was tasked with ensuring the smooth operation of a small start-up company as well as raising brand awareness, representing the brand at trade fairs, responding to all orders and inquiries from customers meeting and exceeding expectations. Linguistically, I was also charged with making available product information from French to English and traditional Chinese.

In this role during a 7-month working holiday period while studying French, I conducted telephone market research across Canada and the U.S. in English, French, Cantonese, and Mandarin.

Campaign Strategy Development: Designed and executed advocacy campaigns focused on human rights issues, aligning with global objectives.Stakeholder Engagement and Advocacy: Engaged with government officials, legislators, NGOs, and community leaders to build coalitions and amplify campaign messages. Working with allies to enhance the voice of the civil society, influencing policy changes and raising awareness.Event Coordination and public education: Organized seminars, conferences, and workshops, mobilizing public support for various campaigns in the public and schools.Communications and Media Relations: Developed press releases, social media content, and campaign materials, maintaining relationships with media outlets.Team Leadership: Supervised and mentored part-time staff and interns, fostering a collaborative team environment.

As a Senior Human Resources Administrator at Médecins Sans Frontières, I streamlined staff movement and logistics, boosting deployment efficiency by 200%. I coordinated training, travel, and scheduling for field staff across multiple international offices, guaranteeing smooth and timely operations.I also managed personnel records, making certain all staff had the necessary documents and information for their assignments. My support extended to regional recruitment across Asia, facilitating the effective staffing of field operations. By efficiently handling human resource inquiries, I became a reliable contact for staff, contributing to the organization’s mission by deploying well-prepared teams where they were needed most.

• Coordinating training, travel and various schedules and logistics of field staff among international offices• Ensuring field staff receives all up to date information and administrative documents for the deployment• Managing personnel records• Facilitating and supporting in the coordinating of regional recruitment activities across Asia• Responding to all human resource inquiries