Billy Mitchell Email & Phone Number

IT Desktop Team Lead for Star Wars and other VFX series/films.Remote and on-site supportEscalation point for the TeamFast paced environmentFlexibility, dedicated, trustworthy and reliableExcellent customer serviceCritical thinkerProcess improvementTicket queue oversightSolve 1000 tickets per yearContribute to ProjectsNew Hire onboarding/off boardingHardware Support:Inventory ManagementHP workstation and laptopsSuperMicro and HP Teradici systemsDell and Lenovo Virtual MachinesSpecial one off hardware buildsHardware troubleshootingConference Room supportNetwork Cabling/IDF managementOS Support:Imaging VMs, workstations, and laptopsWindows 10 (22H2)Windows 11macOS (Monterey, Ventura & Sonoma)Linux (Alma 9.3 & CentOS 7.9)Application Support:OktaZendeskGoogle WorkplaceRemote Desktop Apps (MSRDP, HPRGS, PCoIP)Ivanti Secure VPNMicrosoft OfficeChrome, Firefox, and EdgeAutodesk Apps (Maya, 3ds Max)Adobe Creative CloudEpic Unreal EngineZBrushExposure:SophosCrowdstrikeSCCMJAMFActive DirectoryGPO

San Francisco Bay Area

California, United States

I love playing records.Underground disco, house, cosmic, funk and other musical obscurities.

Burlingame, Ca

Created and serviced IT solutions for small to mid-size, high-velocity, communications-intensive businesses. E.g. Venture Capital firms on Sand Hill Rd. (Woodside, Menlo Park, Palo Alto)Assisted in design and implementation of technologies: software, desktop, laptop, hand-held, wireless, server, and security systems on multiple project sitesDeveloped business and relationships with existing clientsManaged client accounts

Menlo Park, Ca

Managed the day to day IT operations of a 200+ user, 25 server siteSupervised two IT staff members Managed the IT Help Desk: organize, record, prioritize, delegate, and complete user requests for services in a timely fashionMember of the Global IT Team supporting WAN infrastructure including firewalls, routers, switches, web/FTP servers and other related equipment at all U.S. sites and U.S. co-location facilityDesigned and managed server backup infrastructureDomain Admin: System administration responsibilities included user management, Exchange Server user/mailbox administration, security/permissions and group policy managementManaged the inventory and deployment of software and licensingPerforce AdministratorSupported remote users and offsite contractorsProvided first and second level support for workstations, laptops, video conferencing units, and printersManaged the deployment and inventory of Microsoft, Sony, and Nintendo console development hardwareAccomplishmentsCore team member, Eidos Global High Speed Project: support and troubleshoot network issues at all sitesCore team member, Crystal Dynamics Online Project: on-time and successful deployment of statistical and player tracking servers2002-2005 Served in the planning, organization, shipping, set up and configuration of equipment for press and public at the annual Electronic Entertainment Expo (E3) held in Los Angeles, CAParticipated in the re-design and assembly of the server rooms for our San Francisco, Menlo Park, and Sacramento sites: rack re-configuration, KVM units, cable/wire management, UPS and power distribution

Menlo Park, Ca

Hired, trained and managed a 20 member Quality Assurance TeamServed as liaison to facilitate communication between development, production, marketing, legal and executive departmentsTracked production milestones, charting team progress in building out the product from Alpha to Beta to Gold MasterDesigned test plans and participated in the development of new Quality Assurance standards

Menlo Park, Ca

Lead a QA team through procedures required to amend and publish, Blazing Dragons, Gex 2, and Soul Reaver for the Sony Playstation and Sega Dreamcast Systems.Verified Sony and Microsoft console standards. Identified and reported operative defects in a studio database and verified corrections.Assigned test plans, created test cases, followed-up on critical issues, and submitted daily reports to the bug tracking system.Performed compatibility testing with different platforms, CPUs, graphic and sound cards. Trained all new team members.

Redwood City, Ca

Provided first-level phone and online technical customer support for the Sega Genesis and 32X.Prepared and mailed tips and hints.Addressed 50+ support requests daily.Handled customer inquiries regarding service, maintenance, third party referrals, promotions, and general company info.

Leadership Workshops

2013 - Navigating Change Workshop (aka, Resilience) - The neuroscience of stress. How change, chronic stress or uncertainty can affect.

General Studies

High School Diploma