Billy M. Turner Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Provided coaching to associates on use of systems and processes to enhance customer experience• Developed and presented ideas for for process improvement as well as supporting others in the development of ideas to help foster a culture of innovation • Partnered with other departments and provide feedback to increase process stability and improve customer stability both internally and externally• Consistently met and exceeded established goals and performance metrics• Supported and contributed to a collaborative team environment by continuing to learn new skills to improve operational efficiency • Overcame concerns and resolved customer complaints through effective listening, empathy, and problem solving to increase customer satisfaction and and foster long term customer loyalty• Provided exceptional customer service

Greater Philadelphia

In my position as Sales AssociateMajor Responsibilities:Delivering exceptional performance in establishing and maintaining new client accounts; engaging with consumers, recommended products, and shared product knowledge to increase sales.; developing and delivering progress reports to senior management aimed at facilitating senior-level decision making; Managing in-store operations, including customer service, merchandising, and social media updates/inventory.Key Accomplishments, I attained during this role:• Enhanced customer satisfaction and retention by managing payment complaints / discrepancies and ensuring delivery of excellent customer service.

Glassboro, New Jersey, United States

In my position as Video Scout AssistantMajor Responsibilities:Implementing best practices to facilitate executives for management of on-going operations with a keen focus on meeting desired results; performing adversary's attacking setups and player tendencies modifications, while ensuring compliance with standard procedures; creating and delivering training sessions for staff to augment overall productivity and efficacy; Key Accomplishments, I attained during this role:• Derived squad into playoffs by facilitating coaching staff to attain scouting needs.• Improved overall performance by utilizing edited game footage for coaches and players.

Greater Philadelphia Area

In my position as Basketball CoachMajor Responsibilities:Providing proactive support, leadership, and guidance to cross-functional teams with emphasis on improving overall basketball team performance; delivering exceptional coaching basketball fundamentals to children ages 7-18; planning and organizing meetings with staff to detect and resolve complex issues in a timely manner. Key Accomplishments, I attained during this role:• Boosted overall performance by leading voluntary groups of 15+ youngsters ranging in age from 12 to 18.

Greater Philadelphia Area

In my position as Merchandising- Pro Shop StaffMajor Responsibilities:Devising and deploying robust plans for facilitating operation of teams Pro Shop and entailing opening / closing procedures, inventory, and day-to-day operations.Key Accomplishments, I attained during this role:• Promoted to Gameday Supervisor after first seasonMy additional experience as Teacher at Toltecalli High School; Substitute Teacher at Express Pros; Teacher at Utterback Middle School/ TUSD; Basketball Operations Support Staff /Video Room Assistant at National Basketball Association; Team Sales Coordinator at Miami Dolphins; Assistant Equipment Manager at Florida Beachdogs Basketball Association; Head Junior Varsity/Asst. Varsity Girls Basketball Coach at Catalina High School

• Lead a curriculum that increased math scores by an average of 36 percent.

Tucson, Arizona Area

Tucson, Arizona Area

Tucson, Arizona Area

Miami/Fort Lauderdale Area

• Assisted video coordinator with editing game footage for coaches and players use.• Kept statistical shot records, rebounding stats, and defensive tendencies for team use.• Involved in the scouting preparation with the team’s assistant coaches and prepared player edits for head coach use.

Miami/Fort Lauderdale Area

• Provided footage of prospective draftees in preparation of the WNBA Draft.• Aided in the editing of game footage for coaches and players use.