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In charge of operations for the newest and most iconic Museum in Las Vegas... Wayne Newton's Casa De Shenandoah!!!Oversee a staff of 30 including Cashiers and Tour Guides.I handle daily operations of the Tour Schedule as well as all the Point of sale (POS) transactions. I became an expert on the POS to be the best operations manager I can be. I work closely with all departments including Sales, transportation, security, animal control, marketing, accounting and PR.

Work with Travel and Trade Market, Tour and Travel groups, DMC (Destination Management Company) and Weddings to give them the most unique experience that will Rock! Had a large venue to sell out nightly.

Sales and Marketing for all Resident Cirque du Soleil shows in Las Vegas, Florida and Los Angeles.Managed the Tour and Travel Market, Concierge and Convention markets. I also oversaw a street team of 15 employees. Between these areas, I increases revenue by 15%.

The ARIA Director of Ticketing and Theater OperationsManage staff of 100 employeesTeam consisted of Showroom Ushers (a Union Position) and Ticket Office Cashiers (a Non-Union Position)Responsible for hiringAccountable for Payroll of entire department and SchedulingHigh Volume, Fast Paced EnvironmentIn charge of selling out 2 nightly Cirque Du Soliel shows in a 2013 seat theater.

Oversaw a staff of 100 people. Handles all operations for Entertainment for the Mirage Hotel and Casino.Manage staff of 100 employeesTeam consisted of Showroom Ushers (a Union Position) and Ticket Office Cashiers (a Non-Union Position)Responsible for hiringAccountable for Payroll of entire department and SchedulingHigh Volume, Fast Paced EnvironmentIn charge of selling out 2 nightly Cirque Du Soliel shows in a 2013 seat theater, plus a 1065 headliner theater.

Assist guests reserving Rooms, Shows, Restaurants, Limos and CabanasAssist Manager and Department Head with daily operationsArranging a monthly department newsletterCreated and implemented a departmental guide to assist employees with their expanding job dutiesGave Hotel Tour for Visiting Dignitaries

Assist guests with check-in and check-outWorked casino services, status and head cashierResponsible for all amenity programsDealt closely with various departments such as PBX, Housekeeping, Pool, Room Service and Room Reservations

Bellagio Ticketing Supervisor, The O ShowAssist customers and internal department with challenges and requests while maintaining high level of Customer ServiceHigh Volume problem solvingFielded help desk call and inquiresAssisting with Scheduling and PayrollArranging a monthly department newsletterCreated and implemented a departmental guide to assist employees with their expanding job duties

Oversaw and planned the college visit system. Trained tour guides, scheduled hours of the staff. Went on recruiting trips for prospective college students. All around Ambassador for the College.