Oversees the operation, maintenance, and procedures of the organization's financial systems. Purchases and implements new software, maintains databases, and trains employees. Ensures that consistent practices are used throughout the company to maintain the integrity of the system. Improves business processes and supports critical business strategies by managing the development, implementation, and maintenance of business applications systems. Leads multiple projects and oversees developers to ensure that specifications are met. Meets with Business requestors to provide all necessary facts for completion of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.

• Manage and coordinate all technical projects by acting as recognized leader and authority.• Oversee the communications and the progression of projects between Systems and use community by managing the work of a team or several teams of business systems analyst.• Using my technical expertise, I act as the authoritative source between the Business Unit and the Systems group to facilitate the identification of process improvements, systems design, testing and implementation of large and/or complex technical projects, often requiring coordination of multiple functional areas.• Redefined overall business processes with web technologies, document management solutions, and strategic software to increase efficiencies and reduce errors.• Created system procedures, guidelines and technical documentation of new systems.• Responsible for reviewing enhancements and projects after implementation to ensure compliance to specification, and cost effectiveness.

• Managed and directed the operations department including Account Managers, Data Entry, Funding and Post Closing Departments.• Ensured efficient delivery of products and services to Broker/ Attorney/ Customer Base.• Developed and implemented policies and procedures.• Introduced changes to compliance, state specific guideline, and daily operational procedures.• Familiar with a variety of the field’s concepts, practices and procedures.• Managed and negotiated vendor services to how they apply to production.• Responsible for creating procedures on use and any technical documentation for training or reference.• Trained all operational departments on all policies and procedures.• Created necessary support files, interfaces, databases and procedures for use in Datatrac, Calyx/Point, MERS, GMAC Funding and IDS.• Assisted IT in development of automation through web applications.

• Responsible for producing leads and generating closed loans.• Learned Mortgage Business from the ground up.• Processed and underwrote all loans for submission to lenders.

• Created National Marketing Campaigns for Artist development and new releases.• Recognized for contributions to sales by being elected to the Branch of the Year, 2 years in a row.• Serviced Retail, Radio, and third party accounts.• Individually responsible for over 250 accounts, including national Accounts such as Circuit City and US NAVY.• Worked directly with Major Musical Artists and Label Executives.