 Managed a portfolio of 470 single family homes in accordance with company objectives and maintained strict financial oversight. Responsible for maximizing net operating income for each asset which included the management of: rent collection, administrative responsibilities, renewals and accounts payables. Responsible for maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements. Resolved resident and property related issues as they would arise and documented properly in specified property management system. Responsible for maintenance team and accounted for any variations that caused influx in financial forecast. Oversee approval of resident applications, recommend and implement marketing plans to attract potential residents as well as interview and select new team members that were a good fit for the company. Provide a positive career development environment for all employees and maintain a positive work environment by addressing employee concerns quickly and effectively in addition to consulting with Regional Manager and Human Resources as needed.

Assured payments were accurate and were posted to the correct ledgers. Focused daily on delinquency and resident retention; assured delinquency numbers were down and leasing goals were met. Managed leasing staff to assure renewal objectives were both met and exceeded as well as consistently showing an unparalleled level of customer service and continually making the move in experience a smooth and pleasant transaction

Managed leasing staff and maintenance staff, assuring that leasing, renewal, and maintenance quotas are met and exceeded. Assured all payables were input into system accurately, coded appropriately and paid in a timely manner. Confidently and continually portrayed a level of professionalism first from myself and expected the same of my office staff. Posted rental payments to the correct accounts, and maintained a 5% delinquency on a property with 625 units. Focused on resident retention and maintaining property occupancy while focusing on delivering exceptional customer service. Collecting all balances due, assuring monthly reports are completed, and reconciliation is completed by month end. Maximizing the potential of current staff members and providing directives to maximize personal growth within my office.