-Cultivate and sustain strong relationships with key clients and advertising partners.-Create presentations for Quarterly Business Reviews and Competitive Insights to educate and enhance client upselling.-Demonstrate in-depth knowledge of the product to oversee troubleshooting efforts and collaborate with the Technical Team for seamless issue resolution and integrations within specified timelines.-Assist Sales Managers by formulating campaign strategies to align with client objectives.-Define and execute the vision and strategy for projects while managing partnerships.-Analyze and translate market trends, insights, and game analytics into actionable items for studios to optimize their game roadmap.-Enhance internal processes to support the sales team in achieving annual revenue goals.

- Identify, monitor, and analyze critical metrics for gaming accounts to ensure client satisfaction- Help lead business development efforts with client-facing collateral and creative including partnership decks, one-sheets, case studies, presentations, and new business pitches- Set strategy for the territory to maximize revenues for Unity’s clients through existing & new monetization products, and collaborate closely with internal teams to facilitate fixes, provide improvements, or adjustments to ensure success in client deals- Prepare internal & external communication updates on the progress of business development achievements- Drive product improvements by representing the voices of multiple game developers to internal product teams- Discover growth areas to improve developer revenue and collaborate with client teams to execute growth strategies- Help to author insights reports by pulling data from Unity’s engine, platform, and services

- Support business development efforts with the evolution of client-facing collateral and creative including case studies, exhibitions, and new business offerings- Creatively come up with Game Mechanics to fit Advertising placements- Monitor and analyze data metrics to ensure success in strategic deals- Collaborate closely with internal cross-functional stakeholders to facilitate any fixes, improvements, or adjustments to ensure success in client deals- Identify potential areas of opportunity to enhance results and work closely with the business development team to execute- Provide internal communications to stakeholders on the progress of business development milestones

- Serve as a main contact for publishers on a global scale to strategize and assist in attaining KPI’s- Monitor publisher performance, create, and analyze customized reports while suggesting improvements directly to developers based on findings- Track the developer’s game release schedule to facilitate a smooth integration of Unity Ads in new games/apps by utilizing internal technical teams - Oversee and answer publisher support requests and provide advice via face to face, email, phone, or Skype, in communities and forums while addressing concerns and growth opportunities- Build relationships and use negotiation skills to deliver the right solution to each client

- Track, maintain and manage top strategic developer accounts. - Daily account management and support to ensure developer satisfaction - Provide weekly status reports to management regarding the health of strategic accounts - Stay up to date on game industry trends, companies, and opportunities. - Manage top tier publishers with high revenue margins. - Consult clients on various aspects of monetization such as: optimal video/interstitial locations, campaign optimization, launch strategies, SDK integrations and more.- Deliver quarterly business reviews to developers; this also includes up-selling new products that fit the client’s needs. - Use industry/network knowledge to resolve revenue impacting issue. - Providing strategic guidance to lift overall eCPM

- Provided leadership and mentoring to team members and peers. - Managed critical segment issues and improvements. - Worked closely with account executive team to vet potentials leads. - Increased the number of qualified leads passed to business development through comprehensive and automated coverage of the top app charts globally.- Reengaged existing lapsed accounts and dormant inbound leads, converting them to active Chartboost users. - Increased brand presence and visibility in the market by leveraging existing content marketing materials to educate, provide value, and engage leads. - Responsible for sourcing new long tail publisher and advertiser leads globally, as well as restarting existing dormant accounts and inactive Inbound leads.

- ACMT (Apple Certified Mac Technician) with experience repairing a wide range of Mac OS X devices from component replacement to in-house diagnostic testing. - Provided resolutions in a clear and concise manner to customers regarding malware, drive failure, and security. As well as, addressed personal needs without compromising private information. - Reviewed training material across various corporate and third party websites to stay up to date with issues involving software and hardware failure. - Assessed hardware and software problems for over 30+ customers daily behind the Genius Bar. Demonstrated a strong ability to maintain composure and focus while troubleshooting and solving technical issues.

- Provided exceptional customer experiences through positive interactions and product knowledge. - Delivered meaningful training courses and presentations. - Supported managers with peer relationships to ensure a healthy environment. - Enhanced customer experience through 3.5 years of technical support and training on Apple software for customers with a varying range of computing experience. Ran front of store operations to ensure personable and timely assistance.

-Maintained a clean and organized workspace so that partners can locate resources and product as needed.-Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.-Kept a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.-Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

-Took initiative to present and sell merchandise in a professional and proficient manner through product demonstrations-Supported selling effort by maintaining department through good housekeeping procedures, including dusting, straightening, stock work, keeping a neat and organized work area-Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service-Proactively pursued opportunities to recommend creative strategies which will impact the Store's overall business performance