Billy Seda Email and Phone Number
With a solid background in team supervision and a focus on ensuring excellent customer service, my current role at Dotcash Limited leverages my analytical skills and team leadership competencies and my experience in managing a team of customer service representatives and consistently meeting business performance targets speaks to my adeptness in operational leadership and strategic planning.At Dotcash Limited, my team and I have fostered an environment where customer satisfaction is paramount, ensuring the delivery of retention objectives and exceeding KPIs. We work collaboratively, drawing from our collective experiences to innovate and improve service delivery. My commitment to developing team members and enhancing interdepartmental communication underscores my belief in empowerment and shared success. Together, we contribute to a culture of excellence and continuous improvement.
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Collections And Operations SupervisorPesa Mkononi TanzaniaNairobi County, Kenya
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Trade Finance SpecialistEuro Exim Bank Oct 2024 - PresentKenya
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Collections ManagerPesa Mkononi Tanzania Oct 2024 - PresentTanzania
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Cx & Operations SupervisorDotcash Credit Limited May 2024 - PresentNairobi County, Kenya
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Team SupervisorSilver-Dean Co.Limited Aug 2021 - Jun 2024Nairobi County, Kenya• Ensuring delivery of retention objectives and planning all contact centre activities.• Ensure the attainment of the set team’s K.P. I’s.• Leading and managing a team of customer service representatives.• Ensuring excellent customer service and good relations with client.• Meeting and exceeding business performance targets/KPIs.• Training and developing team members.• Analysing and reporting on team performance.• Managing and monitoring staff attendance and schedule.• Constant and clear communication with other departments and the client. -
Customer Service SupervisorSilver-Dean Co.Limited 2020 - 2023Nairobi County, Kenya• Ensuring delivery of retention objectives and planning all contact center activities.• Ensure the attainment of the set team’s K.P. I’s.• Leading and managing a team of customer service representatives.• Ensuring excellent customer service and good relations with client.• Meeting and exceeding business performance targets/KPIs.• Training and developing team members.• Analyzing and reporting on team performance.• Managing and monitoring staff attendance and schedule.• Constant and clear communication with other departments and the client.
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SupervisorD.Light Jan 2020 - Aug 2021Nairobi County, Kenya• Ensuring delivery of retention objectives and planning all Outbound Call Centre activities.• Ensure the attainment of the set team’s K.P. I’s• Sending Bulk SMSs to customers.• Forecast workload using statistical data and monitor and maintain truck load capacity.• Provide leadership support and guidance to client relationship representatives.• Communicate, monitor and maintain performance standards as per set K.P. I’s.• Provide timely and accurate defined reports and dashboards.• Ensure resolution of escalated customer queries and complaints through business desk.• Identify, accumulate and analyse statistics that reflect on the team’s performance. -
Cx SupervisorD.Light 2020 - 2021Nairobi County, Kenya• Ensuring delivery of retention objectives and planning all Outbound Call Centre activities.• Ensure the attainment of the set team’s K.P. I’s• Sending Bulk SMSs to customers.• Forecast workload using statistical data and monitor and maintain truck load capacity.• Provide leadership support and guidance to client relationship representatives.• Communicate, monitor and maintain performance standards as per set K.P. I’s.• Provide timely and accurate defined reports and dashboards.• Ensure resolution of escalated customer queries and complaints through business desk.• Identify, accumulate and analyze statistics that reflect on the team’s performance.
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Maintenance EngineerSilverstone Air Nov 2019 - Sep 2020Nairobi County, Kenya• Ensuring an aircraft operates properly and safely.• Making repairs, troubleshoot problems, conduct inspections and make upgrades to aircrafts.• Keeping daily records of and performing scheduled maintenance, making emergency repairs, or preparing for Federal Aviation Administration (FAA) inspections.• Working with specialized aviation and power tools, computers, diagnostic equipment and x-ray machines.• Carefully observe all FAA rules and regulations when performing any job duty.
Billy Seda Education Details
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Skypath AviationA- -
Skypath AviationAerospace, Aeronautical And Astronautical Engineering
Frequently Asked Questions about Billy Seda
What company does Billy Seda work for?
Billy Seda works for Pesa Mkononi Tanzania
What is Billy Seda's role at the current company?
Billy Seda's current role is Collections and Operations Supervisor.
What schools did Billy Seda attend?
Billy Seda attended Skypath Aviation, Skypath Aviation.
Not the Billy Seda you were looking for?
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William John Seda
Baystate Medical Center - Administrative Supervisor- Rehabilitation ServicesSpringfield, Massachusetts Metropolitan Area1bhninc.org -
2gmail.com, corning.com -
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