William Slaughter Email & Phone Number

Cary, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

Managing Private Cloud code release to production, ensuring proper planning, approvals and documentation with no downtime or impact to service occurring during release process. This involved planning which JIRAs would be included in each release. Ensuring the content was properly tested and test evidence was provided. Attending global CAB meets to ensure.

Manage Sprints and Agile process for 3 Global Teams (Public AWS/Azure Cloud, On-premise Private Cloud, and Virtualization) comprised of about 25 people. This includes all Agile ceremonies (Planning, Backlog Grooming, Daily Standups, Retrospectives, Release and Sprint Closure) Have used sprints ranging from 2 weeks (current release cycle) to 4 weeks for.

Raleigh-Durham-Chapel Hill Area

Managed Datacenter Lab environment including 250+ physical servers, 1000+ virtual servers and various other hardware. Including PoC’s and other project related work. This includes, receiving equipment, racking it, running network connections and initial configuration, to end up being delivered to customer to setup and manage remotely. Continuing onsite.

Research Triangle Park

Windows Engineering Team - -- Team Develops and Maintains the Windows Server 2008R2, 2012R2 and 2016 Server Builds.-- Automates Build Process for Virtual and Physical Servers.-- Creates updates to Build and Develop and Test Packages for the Build.-- Developing SCCM infrastructure to be used for Maintaining Configuration, Deploying OS and Application.

Raleigh-Durham, North Carolina Area

Manage Operations at Credit Suisse Global Service Desk, with up to 60 Staff Members in the Raleigh Branch. Have 10 direct reports.

Raleigh-Durham, North Carolina Area

Started as a specialist working global clients answer phone calls and answering computer problems. Went from contractor to full time Player Coach in the first 11 months. Continued as an AVP Player Coach working with management to handle all operation issues and escalations as well as working management projects. Setup Poland Helpdesk on 3-month assignment.

Raleigh-Durham-Chapel Hill Area

Consultant at Credit Suisse as a Global Support Center Specialist. Supported Global Staff at Credit Suisse.

Richmond, Virginia, United States

• Continued Help Desk support role with Bank of America when it was outsourced to EDS and then acquired by HP. Transitioned into Project Management with Moves, Adds and Change Group.
• Managed multiple vendors across multiple regions to deliver required services for new staffing in a timely fashion while overcoming any obstacles that arose.
• Lead Project Manager for Network Capacity Upgrades at Bank of America. Resolved issues to facilitate upgrade in a minimal install window provided.

Richmond, Virginia, United States

• Help Desk 2nd Tier PC Support for Bank of America (approximately 120,000 Associates)
• Provided Root Cause Analysis to technical issues and either resolved them or redirected them to appropriate 3rd Tier Specialists.

Richmond, Virginia, United States

Primary Help Desk Consultant for Philip Morris Research and Development. (Supported approximately 600 – 800 Research Scientists). Lead Support Role in Merged R&D and Operations Center Help Desk.Worked on project to upgrade operation systems to a standard image via "Ghost" utility for Hunton and Williams Law Firm.

Norfolk, Virginia, United States

• Performed onsite troubleshooting of hardware and software for 5 Sentara Hospitals.
• Primary tech available 24-7. Resolved any technical problems for Health Services staff.
• Provided onsite technical problem solving with minimal information being provided.

Computer Science

Education record