Billy Taniwan Email and Phone Number

• Improved customer experience by process and system improvement.• Maintained high level of SLA through effective vendor and stakeholder management.• Performed infrastructure migration includes on-prem and SaaS solutions.• Supported business functions by leveraging technology.• Supported system integrations i.e. SSO, RestAPI• Documentation documentation documentation!

• Provided full-stack BAU support for SAAS Java and .NET Web Applications as part of an agile devops team• Managed system changes/ patch releases via change management process and organizes communications to both internal and external stakeholders• Responsible in supporting and coordinating with relevant internal stakeholders on projects involving network changes ie. Firewall upgrades, LoadBalancer Upgrade/ re-configuration, any other network related changes• Responsible in coordinating with external clients for any SSO integration requirement with our SAAS applications• Worked on continuous improvement by automating application back-end batch jobs• Worked on application and server migration project• Provided consulting services to our APAC clients• Coordinated with account managers and product director for any major patch releases• Consolidated and improves documentations across different supported applications• Provided training workshop for internal team new GRC product• Coordinated with UAT resources for UAT and PVT during every major patch releases• Involved in yearly DR exercises for our applications

Currently working on GE Capital Divestiture Project• Responsible of requirement gathering, tech and strategy analysis for various applications impacted during early stage of project to get better understanding of the risk and feasibility of the effort• Responsible in providing support to internal business clients during project life-cycle• Responsible in coordinating end-to-end tasks between application support team, business users and UAT test team• Ensures that both applications & servers integrity and level of service are to be maintained throughout the migration processes• Responsible in both tech level configuration and tech PVT throughout the project• Responsible in consolidation and migration of applications/ servers by working together with firewall, network, data centre and GE Corporate teams.

Technology Profile: iManage, Automate (Network Automation), Power-shell, Evolve (Fax & Image Recognition), Activate (Credit Application Management), HP BSM (Business Service Management), RightfaxRoles:• Provided standard BAU support for business applications and systems• Worked together with different business stakeholders and 3rd party vendors on new applications as part of handover and support sign-off processes• Provided thorough analysis and solution to improve existing BAU processes to be more maintainable, efficient and effective.• Delivered simple but effective monitoring solution for certain workflow in Evolve (Fax and Image recognition software) using Powershell scripting which contributed to cost-saving for business.• Worked with various 3rd party vendors in maintaining and on-going system improvement across extensive ranges of business applications.

• Worked together in a close-knitted team to provide BAU service (Change request and problem request)• Provided triage and troubleshooting for outages to the main core application• Provided client-focus services and worked closely with Dev team in relation to any bug fix or alteration in relations to business rules on application level• Accountable for documentation and release notes for new apps version releases• Facilitating meetings to achieve specific outcomes• Being actively involved in requirement gathering, design, build, and UAT/PVT stages during application release cycle for multiple clients

Technologies used:• RDBMS: SQL Server and Oracle• Operating System: Linux, Windows Server (Clustered environment)• Development Methodology: ITIL Methodology• Servers: Apache Tomcat• Web services: SOAPui• Others: Websphere Portal, Datapower, WCC, LDAP, HP BAC (Business Availability Centre), Automate, QTP, LoadRunner, Kintana HP Project and Portfolio Management CenterMain Responsibilities:• Working together with support team 10+ (onshore and offshore) to provide BAU Support over 100+ of GE Capital’s Applications (Platinum, Gold, Silver) while employing ITIL methodology• Being SMEs in various applications• Provides database-driven reports from time to time with break-down components as requested by internal clients• Engage in requirements gathering, documentation and preparation of test plans with clients in relation to projects• Providing triage, troubleshooting and informing affected stakeholders shall there be any outages or system failures to any applications particularly in Critical incident scenario• Liaising and engaging 3rd party vendors and business stakeholders in relation to any bug fix/ glitches or regarding to any application/system improvement• Accountable for coordinating communication between different area of business resources and technology resources to overcome challenges and resolving issues• Facilitating meetings to achieve specific outcomes• Working directly end to end with business stakeholders, analysts and vendors to develop, articulate and document a project approach• Manages and Organize changes in relation to some application• Being actively and heavily involved in planning, execution, testing and UAT/PVT stages on some projects ie. Applications Migrations• Actively monitors and maintains automation process for crucial finance file transfers• Facilitating handover sessions/workshops from project team to BAU team (i.e. Application enhancement project)

Contracted to GE Capital as Application Support Consultant

Technologies used:Scripting: PHP (majority), Python, JavaScript/AJAXRDBMS: MySQL, and PostgreSQLOperating System: Linux UbuntuServers: Apache with SSL EnabledFramework Tools: Django for Python development, JQueryVersioning Control: TortoiseSVNApplications: Wiki for Knowledge RepositoryWeb services: NuSOAP Toolkit for PHPOthers: PayPal and PayAsia Payment GatewayMain responsibilities:Assisted other members throughout design, implementation and testing stage of web application development;Gathered and produced reports (CSV format) required by client from DBMSProvided over-the-phone support and technical assistance for clientsDeveloped back-end function of website application using PHP such as Email Campaign, Administrator Panel, and Export & Import functions for and from DBMSWorked on internal project iZDOT by using and modifying in-house frameworkDeveloped front-end function of website application using JavaScript, AJAX, JQuery and Smarty Template such as calculator, basic search engineInvolved in integrating payment system to website applicationInvolved in testing and debugging website application

Technologies used:Scripting: PHP (majority), Python, JavaScript/AJAX, XHTMLRDBMS: MySQLOperating System: Windows XPServers: Apache with SSL EnabledMain Responsibilities:Liaised with clients in obtaining relevant information and translate those into requirement during initial stage;Assisted other members throughout design, implementation and testing stage;Entered relevant data to the systems;Periodically updated and maintained client's request for websites;Produced documentation for end-user purpose;Ensured accuracy and completeness of the websites produced;Provided administrative support to the team.