Billy Turchin Email & Phone Number

New York, Ny, Us

Leading product strategy for the company’s core product capability broadly across Acquisition, Account, Wallet, Web, Safety & Trust, Mar-Tech, Enablement, Design, Research and Analytics. This includes Player Account Management (PAM), Know Your Customer (KYC), AML, identity & verification, authentication, web, SEO, wallet, payments, withdrawals, fraud & ATO protections, tax compliance, responsible gaming, operational tooling, geo-location, UX analytics, experimentation, UX design, primary research, shared component frameworks, marketing & generosity platforms, and regulatory compliance.

New York, Ny, Us

Advisor to founders and senior executives in post series A venture-backed startups through post IPO companies

Atlanta, Georgia, Us

Charlotte, North Carolina, Us

Global product management lead for Honeywell’s largest and fastest-growing software business, deployed at the world’s most iconic brands and buildings. Honeywell Forge for Buildings is a portfolio of SaaS applications that uses IoT edge connectivity, data aggregated in the cloud, runtime and predictive analytics, artificial intelligence and mobile capabilities to increase the overall performance of assets, improve occupant experience, reduce capital expenditure and improve operating margins. Solutions are tailored to a wide variety of verticals including commercial real estate, hospitality, healthcare, retail, travel, education and industrials.

Hong Kong, Hk

Led Shangri-La’s global customer-facing digital customer experience including digital marketing and digital e-commerce channels. Key responsibilities included digital strategy development, owned channel revenue delivery (Websites, APP, WeChat), on-property digital experience, content management, digital performance marketing (SEM, display, meta), social channels (Facebook, Twitter, Instagram, LinkedIn) and tactical marketing campaigns. Responsible for technology system product management and indirectly oversaw a dedicated technology team, as well as managing numerous external vendor partners and a globally distributed team of colleagues.

Windsor, Berkshire, Gb

Led IHG’s Greater China direct & indirect channels and regional digital transformation to improve the customer experience for the Chinese guest along their entire journey and drive profitable revenue growth. Accountable for international P&L, channel strategy and commercial performance. Led digital performance marketing across China platforms. Major projects include China payments, cyber security, WeChat transformation, APP localization, call center optimization and third-party intermediary diversification. Led a digital transformation to stand up a new in-region product and technology team. Responsible channels include website, mobile APP, call-center, WeChat, C-Trip, Fliggy, Booking.com, Expedia and more.

Windsor, Berkshire, Gb

Led the development and overall strategy for CRM and a global customer experience transformation for IHG Rewards Club. Built a vision for the future IHG customer experience to strengthen its relationship with guests and increase share of wallet. Brought that vision to life through investments and programs, including customer experience initiatives across all customer touch-points and channels. Responsible for a customer experience and relationship platform which powers the loyalty programs and enables personalization, inbound/outbound marketing, campaign management, customer communications (email, sms, push), loyalty recognition, service recovery and preference capture.

Windsor, Berkshire, Gb

Provided strategic, technical and personal leadership through a migration to a modern marketing technology stack and CRM program creation. Managed team responsible for technology development and maintenance across CRM, digital marketing, Email, SMS, Preferences, Master Data Management (MDM), Enterprise Marketing Management (EMM) and Single View of the Customer (SVOC).

Atlanta, Georgia, Us

On the volunteer board for TAG Customer Relationship Management society, providing a forum for leaders of the CRM community in Georgia. Organized and participated-in topic-driven events featuring experts

Austin, Texas, Us

- Provided technical, conceptual and personal leadership for Oracle’s next generation Fusion Quote/Order Capture and CRM Deal Negotiation product suite. - Siebel Deal Management Workbench: First generally available application built with Fusion 11g middle ware, has two patents pending, integrates with Siebel.- CRM On-Demand Deal Management: SaaS solution integrated with Oracle CRM OnDemand.- V2 Oracle Deal Management: Prototype for loosely coupled pricing suite utilizing business intelligence, data mining, Weblogic, access manager, web center, SOA suite, ADF and more.

Us

Revenue Technologies was acquired by Oracle in 2007. Development lead for the Market Price suite of products providing an automated closed-loop pricing solution that facilitates companies in process management, price execution, sales agreements, deal management and decision support.Worked in all aspects of the product life cycle and led a team of up to seven members through several releases. Technologies included J2EE, Weblogic, Oracle, Struts, EJBs, JMS, XML, XSLT, JSTL, JAXB, JAXP, Cocoon, Ant, Ajax, JUnit, Cactus, Spring, LDAP, SQL, JDBC, PL/SQL, Javascript, FOP, DHTML.

Designed, developed, maintained and hosted websites selling pet products. Built a shopping cart with simple order management, reporting and administration utilizing Struts, JSP, Tomcat and MySQL.

Atlanta, Ga, Us

As a senior member of the architecture team, worked on the design and implementation of the Equifax consumer facing website equifax.com.

Us

Atlanta, Georgia, Us

Full and part time