Billy Wilson, Msc Email & Phone Number

Rockwall, Tx, Us

Garland, Tx

Dallas, Texas

• Responsible for all day-to-day operations of entire enterprise including field service, sales, accounting, P & L, new product integration, warehouse, and customer service.• Delivered 36.1% increase in annual profits through effective strategies including major account acquisitions, revamping of contract renewal process, and new product implementation.• Developed plans for managing/retaining talent inside organization and for improving leadership strength. Reduced attrition from 12.6% to 3% in less than one year.• Led organization through series of internal system/operational changes to capitalize on emerging technologies. Rewarded with sole distributorship in Texas for new product generating additional $500K. • Authored step-by-step cleaning checklists for technicians to utilize in field. Productivity up 18%

Dallas/Fort Worth Area

• Managed a region generating $100 million annually while serving as the primary point-of-contact between corporate operations and 19 subcontracting companies encompassing 26 offices in five states with 538 technicians. • Oversaw fulfillment for in-home services. Led training, compliance, growth, customer service and in-home services initiatives.• $1.7 million increase for the Smart Home Services sales program achieved in the South-Central region.• $1 million in additional annual revenue generated by identifying and executing best placement of 548 technicians in the region raising the location coverage from 65.8% to 83.5%.• 274,000+ work orders fulfilled annually in the South-Central region while maintaining a 91% completion rate.• 5,000+ additional installation work orders completed by strategically placing 500 technicians in the region.

Dallas/Fort Worth Area

• Directed all administration, warehouse and installation activities for 3 assigned offices. Generated a high level of profitability, overall customer service / satisfaction, training, internal / external growth and maximization of asset utilization to achieve company goals.• 15% cost reduction realized in the first year for three offices while managing P&L for a $4 million budget.• Improved a 163rd ranked office to number three nationwide in one year by spearheading initiatives to improve productivity and team performance against ten established metrics.• Led Arlington office from the bottom 10% to the top 5% by generating effective metrics change management including customer service and productivity.• $450,000 saved in one-year period. Offset costs in training and recruiting by reducing attrition 20%.• Top 10 General Manager two years straight out of 63 regions for all of Dish In-Home Services.

Waco, Texas Area

• Oversaw equipment in a 500,000 sq. ft. facility while driving initiatives for purchasing, vendor management, preventative maintenance, capital projects, continuous improvement, performance appraisals, inventory management, root-cause analysis, scheduling and equipment uptime. • 100% accident-free results more than 4,000,000 work-hours reached by implementing a solid safety program.• 25% decrease in operating costs realized by creating a budget template in Excel, implementing effective workforce planning, buying strategically and instituting preventative maintenance concepts.• 20% efficiency increase gained by revamping plant floor layout and relocating equipment using Lean principles.• 18% downtime reduction recorded by authoring technical preventative maintenance checklists for seven high- tech manufacturing machines worth $14 million.

• Managed between 60 and 300 culturally diverse field personnel in the quality assurance inspections of aircraft, equipment and weapon systems. Served as program manager for high-level initiatives. • Supervised workforce scheduling, maintenance, compliance, policy implementation, training/ safety processes.• $2.2 billion aircraft and 350 active duty personnel assimilated by coordinating first integration with the Air Force active reserve unit.• 1,500 students annually positively impacted by authoring/revising ten technical training course curriculums.• Ensured the safety / reliability of 18 aircraft valued at $1.8 billion while directing emergency war order checklist actions for nuclear surety inspections.• 500+ students trained annually on a new joint strike fighter aircraft added to the USAF inventory by coordinating with Lockheed Martin engineers to verify instruction accuracy and guiding the program.• 100% pass rate for five consecutive years on Air Force audits achieved while serving as program manager for the US Air Force's nuclear surety, safety, management, training and standardization assignments.

Masters Of Science, Business Management, 3.8

Activities and Societies: Magna cum Laude

Bachelors Of Science, Business Management, 3.77

Aas, Instructor Of Technology And Military Science, 4.0

Aas, Aircraft Armament Technician, 4.0