Billy Yue Email & Phone Number

Toowoomba, Qld, Au

Toowoomba, Queensland, Australia

Product Manager for a software company supporting aged care providers at organisation, group, and service levels to maintain compliance with the Aged Care Quality Standards (ACQS), and provide benchmarking, reporting and Plan for Continuous Improvement (PCI). Using SCRUM framework and Jira for fortnightly sprints management. Development tools include ASP.NET Web Forms and MSSQL DB, Stimulsoft for reporting, running on Windows Server on Microsoft Azure, and Git for version control.Tasks so far include:• Identify gaps and opportunities for improvement on how clients and staff operate the software.• Gather requirements from clients and staff and flesh them out into design specs.• Manage the product backlog and the sprint backlog with the developers.• Handle client support that requires more technical knowledge than the average user.

Toowoomba, Queensland, Australia

Kuching, Sarawak, Malaysia

Product Manager for a start-up company, designed and developed a B2C affiliate marketing software aimed at the Malaysian market. Used SDLC instead of Agile, and still used Trello for weekly sprints management. Development tools included Laravel 8 and Vue 3 with MySQL 8 as database, running on CentOS 8 on DigitalOcean cloud servers, Amazon SES for email, Amazon S3 for storage, Stripe APIs to collect payments and disburse mass payouts, and Git for version control.

Kuching, Sarawak, Malaysia

Primarily acted as Product Manager for my own private company (a small software house for B2B), designed and developed software utilised by both upper management and operations staff working in the hospitality and tourism industries, with clients in Malaysia, Singapore, Indonesia, and Thailand. Used Agile methodology and Trello for project management.Development tools included Android Studio, Xcode, Laravel, with MySQL as database, running on CentOS on Amazon EC2 cloud servers, and Git for version control.

Kuching, Sarawak, Malaysia

Product Manager & Account Manager for a tech start-up company, delivering a cloud-based guest complaint tracking and reporting system which was targeted at Front Office department personnel in hotels. Used Agile methodology and Asana for project management. Development tools included PHP, with MySQL as database, and running on CentOS on cloud servers.

Brisbane, Australia

Lead a small team of software consultants responsible for pre-sales, testing, documentation, installation, training, go live support, and helpdesk, across Asia Pacific. Mainly in charge of 2 products: ESCAP – a guest request tracking and global reporting system for hotel call centres, and M1 – an asset management system for hotel engineers. Development tools included PowerBuilder, with MS SQL as database, and running on locally installed MS Windows Server.

Toowoomba, Australia

Hired on contract basis. Conducted tutorial classes from 1st year to 3rd year courses, from beginner classes on using MS Office, to advanced programming using OpenGL, C, C++, Java, XML, and VB.NET.