Billy Yue

Billy Yue Email and Phone Number

Product Manager | PSM I @ MOA Benchmarking
melbourne, victoria, australia
Billy Yue's Location
Toowoomba City, Queensland, Australia, Australia
Billy Yue's Contact Details

Billy Yue work email

Billy Yue personal email

n/a
About Billy Yue

Billy Yue is a seasoned Product Manager at MOA Benchmarking, a leading SaaS platform designed to streamline compliance and quality improvement for residential aged care, home care, retirement living, and NDIS support providers. With a customer-oriented approach, Billy plays a pivotal role in enhancing MOA's offerings, including modules for Auditing, NACMQIP, Surveys, Quality Indicators, Continuous Improvement Planning, Incident Management, and Feedback & Complaints.Key Responsibilities:• Instrumental in designing and overseeing the development of new product features.• Works closely with clients to design custom functionality tailored to their needs.• Committed to improving the software experience for all customers, ensuring user-friendly and efficient solutions.Experience:• Over 18 years of experience in the software industry, with a strong background in product management, design, development, and support.• Expertise in leading both in-house and outsourced teams of software consultants, developers, and helpdesk personnel.• Skilled in communicating with key stakeholders and end-users, from corporate VPs to frontline staff, ensuring that products meet diverse needs.Certifications:• Certified Professional Scrum Master (PSM I), demonstrating a commitment to agile project management and software development practices.

Billy Yue's Current Company Details
MOA Benchmarking

Moa Benchmarking

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Product Manager | PSM I
melbourne, victoria, australia
Website:
moa.com.au
Employees:
11
Billy Yue Work Experience Details
  • Moa Benchmarking
    Product Manager
    Moa Benchmarking Jul 2023 - Present
    Toowoomba, Queensland, Australia
    Product Manager for a software company supporting aged care providers at organisation, group, and service levels to maintain compliance with the Aged Care Quality Standards (ACQS), and provide benchmarking, reporting and Plan for Continuous Improvement (PCI). Using SCRUM framework and Jira for fortnightly sprints management. Development tools include ASP.NET Web Forms and MSSQL DB, Stimulsoft for reporting, running on Windows Server on Microsoft Azure, and Git for version control.Tasks so far include:• Identify gaps and opportunities for improvement on how clients and staff operate the software.• Gather requirements from clients and staff and flesh them out into design specs.• Manage the product backlog and the sprint backlog with the developers.• Handle client support that requires more technical knowledge than the average user.
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  • Moa Benchmarking
    Business Analyst
    Moa Benchmarking Sep 2022 - Jun 2023
    Toowoomba, Queensland, Australia
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  • Mvp Smartlife Sdn Bhd
    Product Manager
    Mvp Smartlife Sdn Bhd Jan 2021 - Aug 2022
    Kuching, Sarawak, Malaysia
    Product Manager for a start-up company, designed and developed a B2C affiliate marketing software aimed at the Malaysian market. Used SDLC instead of Agile, and still used Trello for weekly sprints management. Development tools included Laravel 8 and Vue 3 with MySQL 8 as database, running on CentOS 8 on DigitalOcean cloud servers, Amazon SES for email, Amazon S3 for storage, Stripe APIs to collect payments and disburse mass payouts, and Git for version control.
  • X3Nia (Malaysia) Sdn Bhd
    Product Manager / Managing Director
    X3Nia (Malaysia) Sdn Bhd Jan 2015 - Dec 2020
    Kuching, Sarawak, Malaysia
    Primarily acted as Product Manager for my own private company (a small software house for B2B), designed and developed software utilised by both upper management and operations staff working in the hospitality and tourism industries, with clients in Malaysia, Singapore, Indonesia, and Thailand. Used Agile methodology and Trello for project management.Development tools included Android Studio, Xcode, Laravel, with MySQL as database, running on CentOS on Amazon EC2 cloud servers, and Git for version control.
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  • Avantgarde Hotelier Technology Sdn Bhd
    Product Manager / Account Manager
    Avantgarde Hotelier Technology Sdn Bhd Jan 2014 - Dec 2014
    Kuching, Sarawak, Malaysia
    Product Manager & Account Manager for a tech start-up company, delivering a cloud-based guest complaint tracking and reporting system which was targeted at Front Office department personnel in hotels. Used Agile methodology and Asana for project management. Development tools included PHP, with MySQL as database, and running on CentOS on cloud servers.
  • Q2 Solutions Pty Ltd
    Software Services Manager - Asia Pacific
    Q2 Solutions Pty Ltd Nov 2007 - Nov 2013
    Brisbane, Australia
    Lead a small team of software consultants responsible for pre-sales, testing, documentation, installation, training, go live support, and helpdesk, across Asia Pacific. Mainly in charge of 2 products: ESCAP – a guest request tracking and global reporting system for hotel call centres, and M1 – an asset management system for hotel engineers. Development tools included PowerBuilder, with MS SQL as database, and running on locally installed MS Windows Server.
  • University Of Southern Queensland
    Associate Lecturer In Computing
    University Of Southern Queensland Jan 2004 - Oct 2007
    Toowoomba, Australia
    Hired on contract basis. Conducted tutorial classes from 1st year to 3rd year courses, from beginner classes on using MS Office, to advanced programming using OpenGL, C, C++, Java, XML, and VB.NET.
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Billy Yue Skills

Project Management Customer Service Business Analysis Account Management Databases Project Planning Operations Management Training Delivery Help Desk Support Customer Satisfaction Cloud Applications Hotel Asset Management

Billy Yue Education Details

Frequently Asked Questions about Billy Yue

What company does Billy Yue work for?

Billy Yue works for Moa Benchmarking

What is Billy Yue's role at the current company?

Billy Yue's current role is Product Manager | PSM I.

What is Billy Yue's email address?

Billy Yue's email address is bi****@****.com.au

What schools did Billy Yue attend?

Billy Yue attended University Of Southern Queensland.

What skills is Billy Yue known for?

Billy Yue has skills like Project Management, Customer Service, Business Analysis, Account Management, Databases, Project Planning, Operations Management, Training Delivery, Help Desk Support, Customer Satisfaction, Cloud Applications, Hotel Asset Management.

Who are Billy Yue's colleagues?

Billy Yue's colleagues are Emma Richmond-Darvill, Leith Heyman, Phd, Brad Rennick, Lachlan Jones, Riona Cusack, Zoe De Kraker, Filip Reierson.

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