Amy Bilodeau Email & Phone Number

Burnsville, Minnesota, United States

Eden Prairie, Minnesota, United States

• Built out property operations for a new multifamily portfolio within the company consisting of 500 market rate, student, and single-family home units.
• Collaborate with owners to identify property goals and challenges; create property plans that include rate setting, establishing expiration targets, executing marketing efforts, financial performance and capital.
• Develop relationships with ownership, tenants, and vendors to ensure property plans goals are being achieved and that resident satisfaction is maintained.
• Directed leasing efforts for student and new development projects; achieved 95% occupancy two years in a row.
• Implement scorecard reporting to track performance across key metrics like leasing activity and delinquency. Used data to refine leasing and drive traffic that resulted in a lease up completing one month ahead of prior.
• Build budgets with ownership and asset management, set revenue based on anticipated rate increases with new leases and reviewing loss to lease with expiring tenants; forecast expenses by reviewing prior year actuals.

Greater Minneapolis-St. Paul Area

• Oversaw a third-party managed acquisition of 3500 student housing beds in six properties across the country.
• Maintain client relationships through weekly meetings to collaborate on property performance, review leasing and project updates; promptly resolve client concerns through timely communication and follow up.
• Analyzed leasing velocity and set rates to drive revenue, developed marketing strategies with sales team to stay relevant with market competition, to increase traffic to the properties, and to engage with residents.
• Supported managers by facilitating weekly one on ones, implementing Greystar policies and procedures, developing property plans, conducting lease file and property audits, providing weekly reports to ownership, and.
• Developed budgets for properties, reviewed financial statements, and evaluated variance reports.
• Identified needs for capital projects and acquired vendor proposals. Presented to ownership for approval and oversaw project implementation with vendors and onsite teams.

Greater Minneapolis-St. Paul Area

• Due to COVID-19’s impact on student housing, I was offered reassignment from my regional role in May 2020 to a senior community manager at a market rate property with 424 units.
• Reviewed Yieldstar recommended rates, met with revenue management biweekly to evaluate strategy and ensure premiums achieved on renovated units.
• Oversaw leasing and marketing efforts to maintain budgeted occupancy; coordinated with sales and marketing team to push an online reputation campaign and increased ORA score by 30 points.
• Managed income and expenses to increase NOI of $3.7 million, performed monthly preliminary income statement reviews, reclasses and accruals, and completed variance reports.
• Coordinated with maintenance to make ready units, complete work orders, and to maintain curb appeal.
• Implemented over 30 unit renovations with capital projects team, managed vendors, and set pricing.

Greater Minneapolis-St. Paul Area

• Supported portfolio of five student housing properties at universities, supervising five community managers.
• Assessed properties’ operational, financial, and marketing performance and implemented action plans.
• Analyzed capital improvement needs and challenges with asset management.
• Lead marketing efforts, identified strategies to reduce application gaps, and push renewal efforts.
• Tracked property financial and operational performance using Entrata and JTurner surveys.

Marquette, Michigan, United States

• Oversaw the operations of a 1229 bed facility in a public-private partnership, including acting as liaison during three phases of construction between contractor and university.
• Managed $8 million operating budget, including forecasting expenses and managing occupancy to increase NOI, implement delinquency process to achieve less than 0.5% bad debt.
• Increased marketing efforts through social media campaigns, resident events, and partnerships with community and campus partners to successfully achieve goal of 97% occupancy.
• Worked with service supervisor to implement preventative maintenance program and establish a capital plan based on the lifecycle of equipment and systems.
• Executed turnover with a $180,000 budget for turning 6 buildings in 8 weeks, including coordinating contractor schedules, procuring supplies, and meeting summer conference deadlines.
• Supervised 10 full-time staff members and implement human resources processes including recruiting, hiring, performance evaluation, and disciplinary action.

Marquette, MI

• Provided crisis response to survivors in shelter through advocacy, education, and safety planning.
• Collaborated with survivors to identify their housing needs, apply for rental assistance and voucher program resources to set up and transition to their new homes.
• Conducted training on sexual assault and domestic violence for law enforcement across the region.
• Oversaw the interview, hiring, and training processes for new staff during organizational restructuring.
• Implemented client surveys aligned with grant objectives to determine program effectiveness.
• Facilitated review of quality assurance standards and grant funding to aid in organizational restructuring with the Michigan Domestic Violence Prevention and Treatment Board.

Marquette, MI

• Managed a 300-bed residence hall facility and implemented departmental operating procedures.
• Led the university housing training and development committee.
• Planned and executed 80 hours of resident advisor training for new and returning staff.
• Developed programming and educational events to build students’ sense of community.
• Supervised full-time maintenance staff, ensured rapid response to student service requests.

Saint Louis, Missouri

• Selected to join competitive Teach for America program based on leadership skills and academic performance; completed rigorous teacher training program.
• Developed curriculum and implemented assessments to improve reading comprehension and fluency.
• Lead classroom of seventh and eighth graders in the St. Louis Public Schools to increase reading scores by two grade levels and to achieve 80% proficiency on state standardized tests.

Masters Of Education, Secondary Education

Bachelors, English, Political Science, Integrated Liberal Studies Certificate