Brent Bilodeau Email & Phone Number

Maine, United States

Managing a team of Customer Support professionals supporting Model N's life sciences products powered by FLEX and powered by N.About Model NModel N is a leading provider of cloud revenue management solutions for life sciences and high tech companies. Model N’s mission is to help our customers drive revenue growth and market share profitably, enabling them to deliver life-changing products to the world. Across both life sciences and high tech, we enable more investment in innovation, leading to better patient outcomes and proliferation of technology.

Portland, Maine Area

Managing and triaging support cases for assigned clients on Model N powered by FLEX Revenue Manager, Contract Manager, Validata, and Business Intelligence applications. Holding weekly status meetings with clients to review open cases and scheduled software patches. Participated in a rotation schedule for 24/7 support calls for all clients.

Portland, Maine Area

Managing and triaging support cases for assigned clients on Model N Revenue Manager,Contract Manager, and Business Intelligence applications. Holding weekly status meetings with clients to review open cases and scheduled software patches. Participated in a rotation schedule for 24/7 support calls for all clients.

Auburn, Maine

I was part of an eight member publicly elected committee that is responsible for establishing educational goals and policies for the district. We are also responsible for the review and approval of the annual school budget.

Scarborough, Me

Delhaize America is the parent company of Food Lion, Hannaford, Sweetbay, Reids, Bottom Dollar, and Harvey's supermarket chains. Worked as part of a team administering the MicroStrategy platform including the Intelligence Server, Web Server, & Narrowcast Server. Designing data model and building new projects as well as incorporating new data feeds into current projects. Designed reports to be delivered via email and file server through MicroStrategy Narrowcast server. Helped develop a retail dashboard displaying the top KPI’s for the retail store management. Writing SQL queries against SQL Server and DB2 as part of report validation and troubleshooting. Oversaw upgrade of intelligence and web servers from Windows to Unix as well as version upgrades through versions 8 & 9. The data warehouse environment included databases on z/OS DB2, SQL Server 2005 & 2008, and IBM DB2 LUW on AIX. Providing end user support for all Microstrategy and data warehouse related issues including participating in a 24hr on-call rotation.

Scarborough, Me

Worked as part of a team administering the Microstrategy 8.X Platform including the Intelligence Server, Web Server, & Narrowcast Server. Designing data model and building new projects as well as incorporating new data feeds into current projects. Designed reports to be delivered via email and file server through MicroStrategy Narrowcast server. Oversaw upgrade of intelligence and web servers from Windows 32-bit to Unix 64-bit. Providing end user support for all Microstrategy and data warehouse related issues.

Portland, Maine Area

Working as part of a dedicated development and support team to a large client. Writing and executing test plans for Insurance Policy Issuance software, these test plans are delivered to the client with each release. Analyze production issues and test patch releases.

Falmouth, Me

Wrote and Executed manual and automated tests for client/server software. Used Mercury’s WinRunner tools to develop automated test scripts. Worked as part of a testing team to develop manual test plans for new development and for regression testing.

Writing and executing test plans for client/server software. Managing a group of offshore testers. Tested two data warehouse and reporting products. One with a Microstrategy 7.X front end and one with a Crystal reports 8.5 front end, both on Oracle databases. Developed reports, prompts, metrics, filters, and templates using Microstrategy Desktop software (Version 7.X). Familiar with Microstrategy Web interface and user security settings. Worked as part of a testing team on a complex client server software product written in Powerbuilder. Writing database queries using PL/SQL for Oracle. Created testing scripts with Rational Robot automated testing software.

Westbrook, Me

Development and enhancement of insurance software for entry, processing, and statistical reporting using COBOL based vendor supplied tools. Served on a help desk for data entry personnel. Served as Release Management to coordinate the moving of projects between development, testing, and the Production environments. Created testing instructions for development projects. Peer Reviewing of other’s work as well as helping with the training of new employees. Creating management reports from an Informix database using Microsoft Access.

Bachelor Of Science - Bs, Psychology

Education record

Activities and Societies: National Honor Society, Ski Team, Math Team, Big Brothersformerly Jay High School