Bilqis Lester Email & Phone Number

Trusted point of contact for all client concerns building and maintaining strong, long-lasting customer relationships. Implemented projects for new and existing clients and provided support throughout the project lifecycle to exceed client expectations.Tracked key account and project metrics and clearly communicated project progress and performance to internal and external stakeholders.Resolved issues, coordinated resources, and issued escalations to achieve project milestones and deadlines.

Remote

Built and grew relationships with key stakeholders and other staff. Identified areas of potential growth with existing customers.Collaborated across internal and external support teams.Onboarded new accounts, setting clients up for success from their first order.Monitored trends to identify issues before they became problems, and to increase client engagement.Launched, supported and/or managed EHR/EHR integrations and SaaS implementations.

Washington D.C. Metro Area

Managed all aspects of the retention and reaccreditation process for a portfolio of 300+ small to enterprise-sized accounts, and maintained a 100% average of Customer Service Survey results in 2020.Led contract negotiations of renewal contracts, setting terms as agreed upon by the organization and the client, including pricing terms.NAIRO liaison.

Washington D.C. Metro Area

Supported the Account Management team and Accreditation Directors in administrative tasks.Managed the URAC Accreditation Committee.Coordinated and supported logistics for internal meetings, and external educational workshops.

Alexandria, Virginia, United States

Coordinated the workflow of the certification review process with evaluators and senior management, and managed department’s administrative processes, including updating candidate demographic.

Alexandria, Virginia, United States

Guided applicants through testing, certification, and recertification processesin civil, mechanical, and electrical engineering technologies.

Greater Omaha Area

Resolved telephone, fax, and email inquiries from providers and members regarding complex health, dental and prescription drug benefits, verification, coverage, and claims assistance, adhering to state and Federal (HIPAA) privacy guidelines.

La Vista, Nebraska, United States

Educated customers on products and services, resolved issues including paymentdisputes, and resolved technical issues.