It Operation And Maintenance Center
Current- Keeping records of incidents that occur.- Grouping the problems according to the type of service and the type of problem.- Asking users for information if the information provided is not clear.- Identify problems using the available knowledge base.- Checking logs and databases to support problem using putty applications, openvpn, mongochef, mysql client- Escalate to the relevant team if the problem has not been resolved.- Conduct regular updates regarding knowledge about products and services.