Operations Manager
Current• Support in managing partnerships with business (farm input suppliers, financial institutions, technology) and impact partners.• Support in conducting market research; identifying products and services, and developing customised packages that would drive business and social impact.• Support in developing bhalo sales prices and payment plans based on the findings of market research, competition analysis and customer feedback.• Develop effective channels (people, process, technology) for delivering products and services that improves customer acquisition, satisfaction and loyalty.• Implement the promotional strategies, tools and materials to drive customer acquisition, sales and retention• Establish and manage processes for customer acquisition, sales conversion, and retention to increase revenue per customer.• Establish and manage processes for delivering top-class after sales services to improve customer satisfaction, impact and retention.• Establish and manage processes for driving cash collection, reducing credit limit, and improving working capital to turnover ratio.• Contribute to development of tools and processes for measuring impact, and collect data from customers, sales agents and suppliers.• Support in identifying and managing relationships with suppliers. Provide hub and agent-wise forecasts and purchase orders to the finance team.• Plan and manage inventory to ensure timely delivery of the products and services to fulfil agents and customers requirements.• Provide inputs for preparation of periodic financial forecasts and statements (IS, BS, SCF).• Identify, recruit, train and build a high performance operations team. Support development of other teams.• Develop standard operating procedures and necessary tools, materials for the operations team. Contribute to development of the same for other teams.