Systems Engineer
CurrentWorked Systems Engineer, Managing IT related Issues in all the branches and franchisees In Thrissur region. Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues. Desktop and Laptop hardware and software related incidents, virus management and patch management. Software installation, configuration and troubleshooting for end users. Installation and troubleshooting Printer and scanner devices. Ensuring timely closure of the reported tickets/issue and update user. Upgrading, Installing, and configuring the application software and Hardware.For monitoring and accessing the systems using Tight VNC servers.