1. Designed, built, and maintained robust and scalable web applications using the Ruby on Rails framework.2. Produced high-quality, readable, and maintainable code following best practices and coding standards in Ruby and Rails.3. Created and optimized database schemas, wrote efficient SQL queries, and managed data migrations using ActiveRecord and PostgreSQL.4. Collaborated with cross-functional teams to translate business requirements into technical solutions, implementing new features, functionalities, and enhancements to meet project objectives.5. Wrote unit tests, integration tests, and end-to-end tests to ensure the reliability and stability of the application, debugging and troubleshooting issues as they arise.6. Utilized version control systems like Git for code management and collaboration with other developers, working in Agile environments, participating in sprint planning, and providing regular updates on project progress.7. Identified and addressed performance bottlenecks in the application code, database queries, and server configurations to improve overall performance and scalability.8. Documented code, processes, and architectural decisions for future reference and knowledge sharing, mentoring junior developers, and sharing expertise within the team.

1. Met with clients to gather requirements and understand their needs, ensuring effective communication and alignment between technical support and client expectations.2. Solved user issues promptly and efficiently, providing technical assistance and troubleshooting guidance to resolve complex problems.3. Managed a technical support team, overseeing their activities, delegating tasks, and providing mentorship and support to ensure high-quality service delivery.4. Documented user issues, including their nature, resolution steps, and any relevant information, to maintain an organized record and facilitate knowledge sharing within the team.5. Relayed user issues to appropriate stakeholders, including developers or product managers, and oversaw the resolution process to ensure timely and satisfactory outcomes for clients.6. Implemented and maintained processes and procedures for efficient technical support operations, continually seeking opportunities for improvement and optimization.7. Collaborated with other departments, such as product development and quality assurance, to identify and address recurring issues and improve overall product quality and user experience.8. Provided training and guidance to team members on technical support best practices, tools, and methodologies, fostering a culture of continuous learning and professional development within the team.9. Acted as a liaison between technical support and other departments or external partners, facilitating effective communication and collaboration to achieve common goals and objectives.