Bimal Sethu Email & Phone Number

Skellefteå, Västerbotten County, Sweden

Skellefteå, Västerbotten County, Sweden

Skellefteå, Västerbotten County, Sweden

Kochi, Kerala, India

1. Leads a team of 35 transaction processors and motivates them to achieve the team SLA (Client - Sedgwick).2. Organizes training program on applications used & standard operating procedures.3. Leads Six Sigma DMAIC project for the process improvement initiatives.4. Use web based tools like item inspector for monitoring and reporting the production progress.5. Assisting in Server optimization including indexing and query optimization.6. Analyse the production workflow regularly and release all the stuck items in the server using web based tool Juris.7. Testing, identifying, diagnosing and troubleshooting functionality errors and faults in systems and IGELS and ensure those are working according to the standards.8. Track SBU systems architecture and analyse current and future hardware and software requirements.9. Organizes weekly team meetings to update the transaction processors on any process changes, quality issues and team SLA and KPI’s.10. Assist in the development, generation, and delivery of routine reports required for monitoring and reporting on team’s performance and preparing monthly payroll.11. Prioritizes and assigns work to transaction processors and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary.12. Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements. Initiates and administers the rewards and recognition program for the team.

Trivandrum, Kerala, India

1. Managed a team of 25 to 30 employees (Client - Vodafone Telecom)2. Team Performance: To ensure that their team performs at an optimal level. This involves monitoring and analyzing the team's performance metrics such as average handling time, call resolution rate, customer satisfaction scores, and more.3. Coaching and Training: To provide coaching and training to team members. This can involve identifying areas where team members need improvement and providing targeted training and support to help them improve their performance.4. Team Motivation: Motivating the team members and creating a positive work environment. This can involve recognizing and rewarding team members for their achievements, providing regular feedback and support, and creating a sense of teamwork and collaboration among team members.5. Customer Satisfaction: Responsible for ensuring that the team delivers a high level of customer service and satisfaction. This involves monitoring customer feedback and implementing strategies to improve customer service and resolve customer complaints and issues.6. Reporting and Analysis: Responsible for reporting on team performance and analyzing trends and data to identify areas for improvement. This can involve creating regular reports and dashboards, analyzing call data and customer feedback, and making recommendations for process improvements and other changes.

Kochi, Kerala, India

1. Managed a team of 15 to 25 employees, Cient -Vodafone cellular ltd2. Team Performance: To ensure that their team performs at an optimal level. This involves monitoring and analyzing the team's performance metrics such as average handling time, call resolution rate, customer satisfaction scores, and more.3. Coaching and Training: To provide coaching and training to team members. This can involve identifying areas where team members need improvement and providing targeted training and support to help them improve their performance.4. Team Motivation: Motivating the team members and creating a positive work environment. This can involve recognizing and rewarding team members for their achievements, providing regular feedback and support, and creating a sense of teamwork and collaboration among team members.5. Customer Satisfaction: Responsible for ensuring that the team delivers a high level of customer service and satisfaction. This involves monitoring customer feedback and implementing strategies to improve customer service and resolve customer complaints and issues.6. Reporting and Analysis: Responsible for reporting on team performance and analyzing trends and data to identify areas for improvement. This can involve creating regular reports and dashboards, analyzing call data and customer feedback, and making recommendations for process improvements and other changes.