Bimal Damania Email & Phone Number

Deliver high-quality project management advice, support consistent standards and maintain a centre of excellence in project & program management to support delivery of products across both Advisory Services and Licensing. Responsible for ongoing administration and support in partnership with both our IT partners and external vendors for a number of complex systems that are unique to both Advisory and Licensing, some of which interface with Australia Post & Placard, enabling an… Show more Deliver high-quality project management advice, support consistent standards and maintain a centre of excellence in project & program management to support delivery of products across both Advisory Services and Licensing. Responsible for ongoing administration and support in partnership with both our IT partners and external vendors for a number of complex systems that are unique to both Advisory and Licensing, some of which interface with Australia Post & Placard, enabling an exceptional client experience and utilisation of people resources efficiently and effectively.Key Contributions:§ Supervised and coordinated a pivotal project deliverable – Business Operational and IT impact analysis statement between Licensing & Specialist Services that helped drive the scope of the New OHS Regulations 2017 project.§ Successfully managed Licensing, internal ITSS team, and external service providers – Aust Post and Placard to build and implement all changes arising from the New OHS Regulations 2017 within time (prior to 18 June 2017)§ Collaborated with HSBU and ITSS to design, develop and lead change management to implement an Online Asbestos Notification System (OANS) assisting asbestos licence holders to input minimal notification data, thus reducing red tape and meeting legislative requirements.§ Implemented skills-based call routing by identifying proprietary skills of callers & advisors, which resulted in callers experiencing short wait time and faster resolution of their issues, hence reducing average handle time§ Maximised team performance – Excelled at identifying, developing and using strengths of direct reports, as well as locating, detecting and resolving problems and weaknesses of each team individual§ Re-engineered business processes for Plant Design applications in liaison with Technical QA coordinator within Licensing to achieve a historic KPI result of 97% Show less

Lead and managed the delivery of consistent high-level client service through Advisory Services and Program Support teams. The client service provided encompasses both the delivery of accurate and high valued information and advice on wide range of Occupational Health and Safety (OHS), Workers Compensation, and Licensing enquires with system and program management support to Licensing team.Key Contributions:§ Lead & motivated a team of 35 team members to drive a successful… Show more Lead and managed the delivery of consistent high-level client service through Advisory Services and Program Support teams. The client service provided encompasses both the delivery of accurate and high valued information and advice on wide range of Occupational Health and Safety (OHS), Workers Compensation, and Licensing enquires with system and program management support to Licensing team.Key Contributions:§ Lead & motivated a team of 35 team members to drive a successful delivery of exceptional customer service support to our stakeholders/clients whilst maintaining a positive corporate culture§ Developed long-standing relationships with other key business units by attending cross functional meetings to ensure Advisory Services provides a valued service§ Initiated and oversaw the development of multi-skilled training program for the WorkCover team to facilitate the transition of an advisor to a multi-skilled platform, hence promoting staff development & productivity and morale§ Developed performance plans of direct reports that accurately reflected the business unit objectives along with development opportunities that reflect their performance needs/career aspirations, and provide regular assessment and feedback on individual and team performance. § Managed annual budgets and contracts in excess of $5m Show less

Perform team lead activities in structured project teams, with opportunities to work with internal operational teams as required supporting legislative and regulatory compliance. Develop and maintain business analysis activities that support the delivery of programs, projects and innovative solutions to increase operational efficiency, and client experience.Key Contributions:§ Managed and implemented an integrated IT solution with Australia Post to accept and auto-process High… Show more Perform team lead activities in structured project teams, with opportunities to work with internal operational teams as required supporting legislative and regulatory compliance. Develop and maintain business analysis activities that support the delivery of programs, projects and innovative solutions to increase operational efficiency, and client experience.Key Contributions:§ Managed and implemented an integrated IT solution with Australia Post to accept and auto-process High Risk Work Licence (HRWL) renewal applications in accordance with OHS Regulations 2007.§ Achieved regulatory compliance for Dangerous Goods (Explosives) Regulations 2011 by project managing the IT solution delivery and internal business operations and policies§ Reduced red tape by managing the implementation of an online Item of Plant Registration System (PRS), thus effectively utilising 1.6 licensing FTE.§ Successful implementation of call recording project within Advisory Services; and associated implementation guidelines§ Developed vendor and customer relationships plus knowledge to become trusted subject matter expert and internal technical consultant§ Identified opportunities to improve the quality of the usability of the licensing system and coordinated the scoping and implementation of changes, in consultation with licensing team leader and system users§ Implemented significant changes in business processes to deliver accurate Licensing decisions across 25 different license types while improving the client experience§ Developed long-term forecasting model and applicable monthly/daily staffing requirements for both teams within Client Services Show less

Responsible to identify and implement appropriate changes to internal procedures to ensure a significant improvement in the overall customer service and a strong focus on continuous improvement documenting work processes and making positive change.Key Contributions:§ Developed and implemented performance standards and associated KPI’s in liaison with Client Services Manager and Team Leader Licensing.§ Established and maintained reporting capabilities for Client Services… Show more Responsible to identify and implement appropriate changes to internal procedures to ensure a significant improvement in the overall customer service and a strong focus on continuous improvement documenting work processes and making positive change.Key Contributions:§ Developed and implemented performance standards and associated KPI’s in liaison with Client Services Manager and Team Leader Licensing.§ Established and maintained reporting capabilities for Client Services to identify flawed business processes and data inconsistencies, and ensuring to meet audience needs, ranging from Board to Operational Team Co-ordinators.§ Developed myriad reports for Client Services Manager such as progress tracking / adherence reporting for advisors, invoice reconciliation for external stakeholders, and developed macros to facilitate data manipulation.§ Assisted the project team in the development of business and functional requirements, and organised user testing for a High Risk Work (HRW) assessor authorisation model for RTO’s within the existing licensing application (LNR). Show less

Implementation of essential three elements: re-engineer core business processes; develop reporting solutions to support the new core processes; and management of organisational change, which relate to the adoption of Electronic Records Management (eRM) system.Assist in development through consultation with key stakeholders, approaches to incorporate existing business processes into TRIM. Develop documentation such as Business requirements, Functional specifications, User/Administration… Show more Implementation of essential three elements: re-engineer core business processes; develop reporting solutions to support the new core processes; and management of organisational change, which relate to the adoption of Electronic Records Management (eRM) system.Assist in development through consultation with key stakeholders, approaches to incorporate existing business processes into TRIM. Develop documentation such as Business requirements, Functional specifications, User/Administration manuals, Test Plans & cases, and Implementation schedule & plansKey Contributions:§ Analysed business issues and provided specialist advice to business stakeholders in relation to functional opportunities of TRIM such as new record types and security model changes to facilitate the business requirements and improve efficiency by 15%§ Contributed in identifying potential emerging issues and areas of risk for the eRM project from a technical perspective and developed business continuity plans.§ Initiated and managed negotiations with stakeholders (internal and external) to gain commitment to project deliverables and delivery of activities to meet timeframes, including providing leadership and guidance to business units in the implementation of policy changes.§ Co-ordinated the TRIM Change Control Steering Committee meeting effectively to analyse TRIM change controls with business and technical staff of all levels to achieve desired business outcomes. Show less

Led a team of 15 members who provided support on HP products such as Pavilion desktops, laser jet printers.

Diploma Of Management

As a student, provided me with skills in managing my work priorities, planning, team management, leadership and performance management..

Masters Of Information Systems, Database Programming

Activities and Societies: Swinburne Alumni The program aided me to: Apply critical, creative and analytical thinking and effective problem.