Bimaldeep Kaur Email & Phone Number

Calgary, Ab, Ca

Edmonton, Alberta, Canada

Edmonton, Canada Area

- Consistently recognized by Team Manager, Team Leader and colleagues, received several e-cards for demonstrating shared commitment “Execute with speed and Impact”, TD Appreciate for demonstrating shared commitment “ Develop Our Colleagues” and also won the 2019 Q3 Bravo Award for for excellent team collaboration, peer support regarding SBB processes- Effectively coordinates with Banking Advisors,Account Managers and multiple other client facing roles in order to relay any outstanding requirements prior to advancing small business services- Respond, complete requests and inquiries received through various channels regarding funding, bank confirmations, loan administration action reports, special loan unit transactions, payout statements , updating funding documents, loan renewal reports, daily action reports for renewal or update and process it in a timely manner to meet SLAs and regulatory policies, as well as deliver excellent service to clients- Assists in the training and development of the staff, email guide to trainees, providing reminders and notes for different scenarios to help them adapt to change effectively- Serve as a go-to contact for team members when needed, answering process-related questions, sharing knowledge, and providing hands-on training, support, and solutions for colleagues issues. Work closely with internal and external partners to prioritize work and achieve daily objectives- Exercise due diligence when investigating, verifying and gathering information from confidential documentation, identifying gaps and issuing errors when necessary- Analyze and verify clients signed documents used in the application for lines of credit or loans- Transfer funds between accounts and branches to pay off and close clients lines of credit

Mississauga, On

- Took ownership of patrons issues and following them through to resolution- Resolved and reduced customer complaints and meeting customer service level agreements- Maintained team’s call quality standards, provided monthly performance feedback to CSR’s in order to address performance gaps and managed performance improvement - Analyzed data to identify strategies for improvement of service and productivity - Analyzed the priorities and maintained the work flow in an orderly way